Summary
Overview
Work History
Education
Skills
Privacy
Timeline
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Ksenia Koroleva

Ksenia Koroleva

Milan

Summary

Results-oriented retail professional with hands-on experience working for top luxury brands in Milan. Skilled in developing strategies aimed at stimulating growth, generating sales, maximizing VICs experiences, and consolidating long-lasting relationships. Proven ability to assure high client satisfaction through outstanding client service. Eager to leverage acquired skills and expertise in a new and challenging environment.

Overview

16
16
years of professional experience

Work History

Career Break

N/A
07.2019 - 03.2024
  • An intentional pause to focus on full-time caregiving. Excited and energized to return to work.
  • Yin Yoga coaching.

Senior Sales Assistant

Givenchy via Sant'Andrea 11 Milan
07.2018 - 07.2019
  • Achieved individual sales results for both men's and women's universes, consistently exceeding KPIs and driving revenue growth
  • Conducted personalized one-to-one appointments and organized luxury treatments, cultivating a loyal customer base and enhancing customer satisfaction
  • Assumed responsibility for the women's ready-to-wear (RTW) category, ensuring comprehensive product knowledge training, monitoring monthly targets, and actively promoting sales results
  • Successfully organized and participated in marketing events for the Maison, effectively increasing brand visibility and attracting new customers
  • Maintained consistent and clear communication with clients, providing exceptional customer service and fostering long-term relationships
  • Demonstrated strong attention to detail in all aspects of the role, from visual merchandising to inventory management, ensuring a seamless and luxurious shopping experience
  • Achieved a score of 91% in the mystery shopping report in which I was the primary sales associate.

Sales advisor

Christian Dior Femme via Montenapoleone 12 Milan
07.2013 - 09.2017
  • Served as a brand ambassador for Christian Dior Femme, responsible for cross-selling and up-selling in multiple departments, including ladies' ready-to-wear, leather goods, accessories, watches/jewelry
  • Implemented effective CRM activities and initiatives, resulting in increased customer retention and satisfaction
  • Conducted thorough after-sales follow-up, ensuring customer satisfaction and fostering long-term relationships
  • Provided private appointments to Elite and VIP clients, delivering a luxurious and personalized experience while promoting Dior's rich history, craftsmanship, and creativity
  • Consistently achieved sales targets (average € 300.000 monthly target) and exceeded performance expectations, contributing to the overall success of the brand
  • Provided exceptional customer service to international and local clientele, ensuring a positive shopping experience and fostering customer loyalty
  • Managed CRM activities, effectively tracking customer preferences and tailoring sales strategies to individual needs
  • Implemented effective visual merchandising strategies, enhancing the overall aesthetic appeal of the store and driving sales
  • Efficiently managed warehouse operations, ensuring accurate inventory management and timely replenishment of stock.

Sales assistant

Brunello Cucinelli via della Spiga 30 Milan
07.2012 - 07.2013
  • Collaborated with team members to achieve personal sales targets (YTD 1 million €) and meet departmental goals, fostering a positive and collaborative work environment
  • Provided exceptional customer service to international and local clientele, ensuring a positive shopping experience and fostering customer loyalty
  • Implemented effective visual merchandising strategies, enhancing the overall aesthetic appeal of the store and driving sales.
  • Efficiently managed warehouse operations, ensuring accurate inventory management and timely replenishment of stock
  • Managed CRM activities, effectively tracking customer preferences and tailoring sales strategies to individual needs


Retail Sales Associate

Maidenform Florida
06.2008 - 08.2008
  • Provided exceptional customer service and sales support, contributing to the success of the Maidenform Silversands Factory stores
  • Demonstrated expertise in ladies lingerie sales and promotions, effectively meeting customer needs and driving sales
  • Managed cashier operations, ensuring accurate and efficient transactions
  • Developed and maintained a local clientele database, facilitating targeted marketing and personalized customer interactions
  • Consistently met sales targets, showcasing strong sales and persuasion skills.

Education

Yin Yoga Teacher Training - 200 hours -

Inner Revolution Studio
Milan
06.2020

Master Full-time Luxury Buying and Merchandising -

24Ore Business School
Milan
2019

Specialist degree in translation -

Tula State University
Tula, Russia
06.2010

Skills

  • Luxury Retail sales
  • Customer Satisfaction
  • CRM
  • Business Development
  • Yin Yoga Science
  • Russian
  • Italian
  • English

Privacy

I hereby authorize you to use and process my personal details contained in this document, in compliance with the legislative Decree 13 GDPR 679/2016.

Timeline

Career Break

N/A
07.2019 - 03.2024

Senior Sales Assistant

Givenchy via Sant'Andrea 11 Milan
07.2018 - 07.2019

Sales advisor

Christian Dior Femme via Montenapoleone 12 Milan
07.2013 - 09.2017

Sales assistant

Brunello Cucinelli via della Spiga 30 Milan
07.2012 - 07.2013

Retail Sales Associate

Maidenform Florida
06.2008 - 08.2008

Yin Yoga Teacher Training - 200 hours -

Inner Revolution Studio

Master Full-time Luxury Buying and Merchandising -

24Ore Business School

Specialist degree in translation -

Tula State University

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Ksenia Koroleva