KUSUM LAMA
Frosinone
Summary
Super charming as a person ,highly passionate about hospitality and loves to provide excellent service to the guests..Maintained composure and a positive demeanor in high-pressure, fast-paced environments, ensuring seamless service delivery. Enthusiastic and open to any types of training related to Fnb. A fast learner ,ambitious, curious to learn and see new techniques. Having Started from a small 3 star hotel to restaurant,bar,baita/chalet of the mountains to 4 star,5 star and 5 star luxury the last year. Currently working in 5 star luxury..
Overview
9
9
years of professional experience
Work History
Chef de rang
Gardena grodnerhof
12.2025 - 03.2026
- Supervised dining area operations, ensuring exceptional guest experiences and service standards.
- Coordinated with kitchen staff to deliver timely and high-quality food service.
- Trained and mentored junior staff on menu offerings and service techniques.
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Verified clearing of dishes, silverware and used glasses within reasonable amount of time after guests finished eating.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Chef de rang
Villa d'este
05.2025 - 09.2025
- Managed reservations and seating arrangements to optimize guest flow and satisfaction.
- Developed wine pairing recommendations to elevate dining experience for guests.
- Promoted upselling strategies among waitstaff, increasing overall revenue without compromising the guest experience.
- Developed rapport with regular customers by remembering preferences and accommodating special requests whenever possible.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Answered questions regarding menu items and suggested dishes exceeding guest expectations.
- Provided support during busy periods by taking on additional responsibilities such as bartending or expediting when needed.
- Handled customer complaints professionally, implementing solutions that maintained strong relationships with patrons.
- Maintained well-organized mise en place to keep work consistent.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Used cash registers and credit card machines to cash out customers.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Chef de rang
Adler spa resort and balance
03.2024 - 04.2025
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Developed strong relationships with guests, fostering repeat visits through personalized service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Conducted daily inspections of table settings and dining areas to meet high-quality standards.
Chef de rang
Hotel ICARO
12.2023 - 03.2024
- Executed daily setup and breakdown of dining area, ensuring cleanliness and organization at all times.
- Managed multiple tables efficiently while addressing guest needs and resolving issues promptly.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Waitress/chef de rang
La locanda del pescatore
04.2022 - 11.2023
Barista/waitress
Rifugio Piani del sole
12.2021 - 03.2022
Barista/waitress
Bar Golosone
10.2021 - 12.2021
Barista/waitress
Rifugio Chalet Dell'aquila
12.2019 - 09.2021
Waitress
Cucina Macaroni
05.2018 - 12.2019
Housekeeping/kitchen Help
Hotel Eden
12.2016 - 04.2018
Education
High School Diploma -
Nepal
Skills
- Strong multitasking
- Verbal and written communication
- Guest relations
- Fine dining experience
- Allergy awareness
- Customer service
- Attention to detail
- Multitasking and organization
- Order accuracy
- Task delegation
- Time management
- Quick learner
- HACCP certification
- Foreign language proficiency
- Upselling strategy
- Knowledge of order system like micros,orderman,supra,etc
- Excellent relation with guests
- Attended fisar wine course
- Have basic wine knowledge, is trying to build strong wine knowledge
LANGUAGE
English
Advanced (C1)
Italian
Advanced (C1)
German
Beginner (A1)
Biography
22/11/1993
Nepal
Timeline
Chef de rang
Gardena grodnerhof
12.2025 - 03.2026
Chef de rang
Villa d'este
05.2025 - 09.2025
Chef de rang
Adler spa resort and balance
03.2024 - 04.2025
Chef de rang
Hotel ICARO
12.2023 - 03.2024
Waitress/chef de rang
La locanda del pescatore
04.2022 - 11.2023
Barista/waitress
Rifugio Piani del sole
12.2021 - 03.2022
Barista/waitress
Bar Golosone
10.2021 - 12.2021
Barista/waitress
Rifugio Chalet Dell'aquila
12.2019 - 09.2021
Waitress
Cucina Macaroni
05.2018 - 12.2019
Housekeeping/kitchen Help
Hotel Eden
12.2016 - 04.2018
High School Diploma -
Nepal