Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Kylar Valentine

Kylar Valentine

Rome, Metropolitan City of Rome Capital, Italy

Summary

My journey through various work experiences has given me a unique perspective on life, helping me adapt to diverse and challenging environments. Recently, I reached a turning point in my career, steering me towards a path I'm truly passionate about – Information Technology (IT).

I completed an IT Technician Traineeship program, an intensive and hands-on experience offered by IT Career Switch Ltd. This program provided me with specialized skills in troubleshooting both hardware and software issues. I earned certifications in CompTIA (A+, Network+, Security+), gained proficiency in Microsoft Windows 10, explored Cisco, and applied my knowledge in practical scenarios.

Beyond my technical capabilities, I bring a friendly, outgoing demeanor to every interaction. These qualities aren't just personal attributes; they're integral to how I approach my career shift into a field that resonates with my love for problem-solving and innovation.

I'm deeply committed to building a substantial IT career, envisioning a long-lasting connection to the industry. I genuinely believe that my diverse background and recently acquired skills will enable me to make meaningful contributions to your team. I'm eager to tap into my potential and drive, and I'm excited about the prospect of adding value to your organization.

Looking ahead, my vision is clear – to create a fulfilling IT career where I can continuously apply my knack for problem-solving and passion for innovation. In doing so, I aim to find not just a sense of purpose, but also authentic enjoyment in my work while making positive contributions to the world of IT.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Stay at Home Dad

IT Career Switch
07.2019 - Current
  • Stay at home father and Study Break
  • Parental duties
  • I completed an IT Traineeship and obtained my CompTIA qualification
  • I am now immediately available for any junior roles in the IT field.

Sales Coach

MyRubix
10.2020 - 04.2021
  • Developed and applied a wide range of transferable skills
  • Honed communication and customer service skills by interacting with potential customers during door-to-door sales visits
  • Effectively conveyed the benefits of the products, addressed their concerns, and built rapport, which resulted in increased sales and customer satisfaction
  • Handled customer complaints and objections, developing strategies to turn negative situations into positive outcomes, ensuring customer retention and loyalty
  • In door-to-door sales, meeting sales targets required strict time management and adherence to schedules
  • While primarily an independent role, also collaborated with colleagues to share best practices and strategies
  • Ability to work well within a team environment demonstrated commitment to collective success
  • Door-to-door sales often involved working under pressure due to challenging weather conditions, rejection from potential customers, or tight sales targets

Waiter

Sanderson Hotel
03.2018 - 08.2019
  • Cultivated and applied a diverse set of transferable skills that can be effectively utilized in various work environments
  • Excelled in providing top-notch customer service by ensuring a memorable dining experience
  • Clear and concise communication was crucial in relaying customer orders to the kitchen and ensuring accurate food delivery
  • Worked in a fast-paced restaurant environment, demanding exceptional time management and organizational skills
  • Handled high-pressure situations during peak dining hours, remaining calm and composed, even in stressful situations, and providing quality service
  • Collaborated with colleagues for smooth restaurant operations
  • Accuracy in taking orders and delivering food was paramount
  • Attention to detail ensured that customers received the correct orders and that special requests were met
  • Encountered various challenges during service, such as resolving customer complaints or addressing unexpected issues
  • Dealt with a diverse clientele, developing cultural sensitivity and adaptability
  • Interacted effectively with people from various backgrounds

British Armed Forces
01.2018 - 03.2018

Banquet Waiter

Four Seasons Hotels
02.2017 - 04.2017

Waiter/Bartender

Manicomio Restaurant
05.2016 - 02.2017

Waiter

Busaba Eathai Restaurant
09.2014 - 10.2015

Waiter/Bartender/Kitchen Staff/Cook

Floral Hall Café and Nightclub
08.2013 - 06.2014

Laborer

JDV Gardening and Landscaping/Farming, Shepherd, Fencing
06.2007 - 12.2013

Bartender

Skipsea Sands Resort
03.2013 - 08.2013

Education

CompTIA A+ Certification -

IT Career Switch
London
08.2023

Hornsea Secondary School And Language College
Hornsea
06.2007

Skills

  • Data Retention
  • AV Installation
  • Helpdesk Services
  • Updating Software
  • Peripherals Maintenance
  • Wireless Networking
  • Printers and Peripherals
  • Application Installation
  • Technical Support
  • Troubleshooting and Diagnostics
  • Network Maintenance
  • Low-Voltage Cabling
  • Data Security

Accomplishments

  • Installing, configuring and migrating Windows 10 Operating Systems
  • Configuring security systems and Windows firewall
  • Troubleshooting common system problems
  • Configuring and managing printers, configuring mobile devices
  • Configuring, managing and maintaining essential network devices
  • Designing and implementing a functional network
  • Active Directory – unlocking user accounts, resetting passwords, searching users
  • Implementing network security, standards, and protocols
  • I have recently fully passed my CompTIA A+ qualifications specializing in troubleshooting hardware and software issues
  • More information on this certification can be found at: https://certification.comptia.org/certifications/a CompTIA A+ 220-1101 & 1102

Certification

  • CompTia A+ 220-1101 & 1102 - 1 year

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Timeline

Sales Coach

MyRubix
10.2020 - 04.2021

Stay at Home Dad

IT Career Switch
07.2019 - Current

Waiter

Sanderson Hotel
03.2018 - 08.2019

British Armed Forces
01.2018 - 03.2018

Banquet Waiter

Four Seasons Hotels
02.2017 - 04.2017

Waiter/Bartender

Manicomio Restaurant
05.2016 - 02.2017

Waiter

Busaba Eathai Restaurant
09.2014 - 10.2015

Waiter/Bartender/Kitchen Staff/Cook

Floral Hall Café and Nightclub
08.2013 - 06.2014

Bartender

Skipsea Sands Resort
03.2013 - 08.2013

Laborer

JDV Gardening and Landscaping/Farming, Shepherd, Fencing
06.2007 - 12.2013

CompTIA A+ Certification -

IT Career Switch

Hornsea Secondary School And Language College
Kylar Valentine