Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lapo Cavini

Florence

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. i will do my best to ensure a very good service for the customers and the airline

Overview

1
1
year of professional experience

Work History

Waiter

Slowsmoker American BBq
06.2023 - 09.2024
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Met with chef to review daily specials and menu changes.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Education

High School Diploma -

Lindbergh Flying School
Florence
06.2024

Skills

  • Customer Service and Rapport
  • Hospitality and Accommodation
  • Bar Terminology
  • Adaptable and Flexible
  • Menu Knowledge

Languages

English
Advanced (C1)
Italian
Bilingual or Proficient (C2)

Timeline

Waiter

Slowsmoker American BBq
06.2023 - 09.2024

High School Diploma -

Lindbergh Flying School

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Lapo Cavini