Lara Scollo
Turin
Profilo professionale
30+ Years in FMCG at Diageo | Customer Service & Operations Leader | Quality and Customer Service Analyst | SAP SD Expert User | Passionate about Operational Excellence & People Development
Proven ability to lead multicultural teams and optimize end-to-end customer service processes.
Extensive knowledge of the order-to-cash cycle and electronic invoicing. Demonstrated ability to act as a strategic liaison between internal departments and customers, driving service excellence and cross-functional collaboration.
Recognized for resilience, attention to detail, and a continuous improvement mindset.
Panoramica
32
32
years of professional experience
Esperienza lavorativa
Customer Service Team Lead
DIAGEO ITALIA SPA
Turin
09.2011 - 08.2024
Team Leadership and Development: Management and development of a 6-person international team, defining objectives and promoting a culture of collaboration.
Strategic Process Management: Supervision and improvement of key operational processes (order-to-cash cycle, active invoicing) to ensure efficiency and compliance.
Performance Improvement: Contribution to business performance through enhanced reporting management and cross-functional collaboration.
Distribution Manager
DIAGEO ITALIA SPA
Turin
01.2003 - 08.2011
3PL Management: Strategic management of secondary distribution, including KPI definition, optimization of logistics partner performance, and delivery flow improvements. Provided support for the development of external logistics providers' capabilities and skills.
Customer Service Specialist
DIAGEO ITALIA SPA
Turin
05.1992 - 12.2002
Operational Expertise: Managed the entire operational process, focusing on dispute management, order entry, and providing support to customers and the sales force.
Istruzione
Technical Diploma AMF formely Ragioneria - Administration, Finance and Marketing
ITC Bertrand Russell
Competenze
SAP ERP: In-depth knowledge of the SD (Sales & Distribution) module
Microsoft Office: Proficient in Excel (formulas, pivot tables) and Outlook
Operational Management: Management of logistics processes, reporting, and performance monitoring
Leadership & Team Management: Guiding, motivating, and developing personnel
Problem Solving: Ability to identify and resolve operational challenges
Accuracy & Attention to Detail: Ensuring maximum accuracy in process and data management
Communication & Collaboration: Effective interfacing with diverse teams and departments
Resilience: Ability to manage pressure and adapt to change
Siti web
LANGUAGES
Italian: native
English: B1 Intermediate, with demonstrated proficiency in leading and participating in meetings with international colleagues
Hobby e interessi
Travel, Crime & Thriller Series, Caribbean Dance
Cronologia
Customer Service Team Lead
DIAGEO ITALIA SPA
09.2011 - 08.2024
Distribution Manager
DIAGEO ITALIA SPA
01.2003 - 08.2011
Customer Service Specialist
DIAGEO ITALIA SPA
05.1992 - 12.2002
Technical Diploma AMF formely Ragioneria - Administration, Finance and Marketing
ITC Bertrand Russell
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