Open To Work
LASIS SIKIRU BIDEMI
Mirabello
Summary
Diligent and results-driven personality who is s professional with a proven track record of optimizing internal processes to enhance organizational profitability. Skilled in delivering exceptional customer service, fostering client relationships, and driving customer satisfaction through tailored financial solutions and expertise. Committed to understanding client business needs, ensuring compliance with industry regulations, and implementing innovative strategies to meet organization objectives. An innovative and customer-focused individual, recognized for consistently exceeding client expectations by identifying challenges and providing effective, results-oriented solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Banking Team Lead
Jaiz Bank PLC Nigeria
02.2025 - 09.2025
- Develop and implement strategies to grow retail deposits, liabilities, and asset portfolios.
- Identify and acquire new customers while maintaining relationships with existing ones.
- Ensure high levels of customer satisfaction by addressing inquiries, complaints, and service issues promptly.
- Improve customer retention through exceptional service delivery and engagement.
- Monitor customer accounts to identify potential risks and mitigate default exposure.
- Ensure compliance with AML/CFT regulations, KYC requirements, and internal bank policies.
- Collaborate with risk and credit teams to assess and approve retail credit applications.
- Oversee the day-to-day operations of the retail banking unit to ensure seamless service delivery.
- Implement internal controls and best practices to enhance operational efficiency.
Head Customer Service
Jaiz Bank PLC Nigeria
05.2020 - 01.2022
- Supervised and coordinated the daily activities of the customer service team, ensuring efficient service delivery and adherence to bank policies.
- Provided leadership, coaching, and performance feedback to team members to improve service standards and team productivity.
- Monitored service quality, resolved escalated customer issues, and ensured prompt resolution in line with customer satisfaction KPIs.
- Oversaw the end-to-end account opening process, verifying documentation and ensuring compliance with KYC and AML regulations.
- Supported frontline staff in handling complex customer transactions including fund transfers, deposits, withdrawals, and dispute resolution.
- Championed the promotion and onboarding of customers to digital banking platforms, increasing usage and reducing in-branch service load.
- Trained new team members on customer service protocols, banking products, and regulatory compliance standards.
Quality Control Office
Dewluck Water/Food processing Nig LTD
01.2019 - 01.2020
- Inspect and test raw materials (e.g., fruits, water source, sugar, preservatives, packaging materials).
- Report non-conformances and coordinate with the production team to implement corrective measures.
- Ensure sanitation of equipment and production areas according to hygiene standards.
- Supervise packaging quality (bottle sealing, labeling, batch coding).
- Ensure products meet regulatory requirements (e.g., NAFDAC, SON, HACCP, ISO 22000).
Procurement Officer
IBBDS Heritage Oil Mill Factory
03.2017 - 01.2019
- Identify and evaluate suppliers of raw materials (e.g., palm kernels, packaging, chemicals, spare parts).
- Negotiate contracts, terms, and pricing with vendors.
- Maintain accurate records of purchases, pricing, and supplier performance.
- Ensure timely delivery of materials to support production schedules.
- Work with the production and quality departments to verify that purchased goods meet required specifications.
- Prepare purchase orders and process invoices for payment authorization.
- Manage inventory levels and coordinate with the warehouse team for stock replenishment.
Operation Manager/Customer Relation Officer
MEDIA EDGE COMMUNICATION LIMITED NIGERIA
05.2016 - 02.2017
- Monitored and reconciled daily sales transactions across all machines, ensuring accuracy and alignment with recorded outputs.
- Coordinated the activities of multiple departments, streamlining workflows and day operations, identifying process gaps and implementing solutions to improve efficiency and service delivery.
- Acted as a primary point of contact for customer-related issues, providing prompt and professional resolution to inquiries and concerns.
- Fostered strong client relationships, enhancing customer satisfaction and contributing to repeat business and brand loyalty.
- Collaborated with department heads to ensure alignment between operational goals and customer service standards.
- Maintained accurate operational records and generated performance reports for management decision-making.
National Youth Service Corps (N.Y.S.C)
Ministry of Commerce, Industry & Tourism
01.2014 - 04.2015
- Assisted in administrative duties and departmental coordination to support the ministry's commercial, industrial, and tourism initiatives.
- Participated in data collection, filing, and documentation of economic development programs.
- Contributed to community development efforts and public service delivery as part of national civic engagement.
- Supported event planning and government outreach activities aimed at promoting tourism and local industry.
Education
Master's degree (In view) - Small Business Management In International Market
University of Ferrara ,Italy
01.2027
Diploma - Mass communication
Ahmadu Bello University, Zaria Nigeria
Bachelor of Science - Business Administration (Management)
Ahmadu Bello University, Zaria Nigeria
Secondary Education - undefined
Wesley High School
Skills
- Exceptional Managerial and supervisory skills
- Brand & Identity Management
- Strong Communication and Corporate presentation skills
- Handles more complex customer complaints & questions
- Self-motivated and hardworking
- Willing to undergo training and learn new skills
- English (Fluent), Italian (Basic)
- Teamwork & independent work- Fast learner
- Microsoft Office, Internet, Social Media
Certification
- Customer Satisfaction Experience Certificate
- Fraud Detection and Prevention
- Anti-money Laundry & Combating the Financing of Terrorism
- Compliance Refresher Course
- Chartered Institute of Bankers of Nigeria
Language skills
English: Native language
Italian: A1 Beginner
Hobbies and interests
Travelling, Reading
Part time Job Interest
- Customer service representative
- Delivery
- Hospitality
- Warehouse
- Factory
- General support work
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteSalary Range
€0/hr - €1000/hrTimeline
Retail Banking Team Lead
Jaiz Bank PLC Nigeria
02.2025 - 09.2025
Head Customer Service
Jaiz Bank PLC Nigeria
05.2020 - 01.2022
Quality Control Office
Dewluck Water/Food processing Nig LTD
01.2019 - 01.2020
Procurement Officer
IBBDS Heritage Oil Mill Factory
03.2017 - 01.2019
Operation Manager/Customer Relation Officer
MEDIA EDGE COMMUNICATION LIMITED NIGERIA
05.2016 - 02.2017
National Youth Service Corps (N.Y.S.C)
Ministry of Commerce, Industry & Tourism
01.2014 - 04.2015
Secondary Education - undefined
Wesley High School
Master's degree (In view) - Small Business Management In International Market
University of Ferrara ,Italy
Diploma - Mass communication
Ahmadu Bello University, Zaria Nigeria
Bachelor of Science - Business Administration (Management)
Ahmadu Bello University, Zaria Nigeria