Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Laura Bannister

Milan

Summary

24 year old Anglo-Brazilian with an undergraduate degree in International Relations, currently doing a “Specialising Master´s” course in Middle Eastern Studies. An adaptable professional with a diverse background,including shipping logistics, customer relationship management and an internship in business risk consultancy. I bring a blend of communication, organisational, analytical and linguistic skills to the table. Also, considerable volunteer experience in academic research and event coordination. Now seeking to improve this skill set in an internship role related to Middle Eastern affairs.

Overview

5
5
years of professional experience

Work History

Export Coordinator

Hapag Lloyd AG
07.2022 - 01.2024
  • Providing front line communication to freight-liners, monitoring international routes, vessel schedules, bookings, and export documents, while overseeing customs clearance, port issues, and shipment routing.

Imports Intern

Hapag Lloyd AG
02.2022 - 07.2022
  • Processing container releases; overseeing customs clearance in British ports and the delivery of shipments to the mainland; and ensuring accurate and timely client invoicing of applicable fees.

Academic Researcher (Voluntary)

NEPPs Brazilian Public Policies Study Centre
03.2020 - 12.2021

Working as a team we conducted assessments of the current political situation in Brazil.

Customer Service Specialist

Disney + (contracting Company Atento)
07.2021 - 12.2021

Handling sales, refunds and customers' phone calls; providing initial technical assistance to resolve issues with the Disney+ streaming app.

Risk Management/Security Consultancy Intern

NSA Global Brazil
01.2021 - 07.2021
  • Across the board support to management on risk consultancy issues, including security analysis and crisis management; drafting intelligence and security reports; assisting with close protection services.

External Events Coordinator (Voluntary)

CARI Student Academic Center
11.2019 - 11.2020
  • Overall coordination of the group's activities, including preparing presentations, planning events and liaison with other university student groups.

Marketing Directorate Member (Voluntary)

Enactus
03.2019 - 11.2019
  • Developing marketing strategies in order to raise money for specific entrepreneurial-based social projects.

Education

Specializing Master - Middle Eastern Studies

Universita Cattolica Del Sacro Cuore
Milan, Italy
12.2024

Bachelor of Arts - International Relations

UNESP (Sao Paulo State University)
Franca, Brazil
01.2023

Skills

    Logistics Expertise

    Customer relationship management

    Proficiency in CRM tools and softwares (Zendesk and Salesforce)

    Conflict resolution and problem-solving

    Communication and Interpersonal Skills

    Risk Analysis

    Microsoft Office Products

    Portuguese- English translation

Languages

Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
French
Elementary (A2)

Personal Information

  • Place of Birth: Sao Paulo
  • Date of Birth: 03/03/2000
  • Nationality: Anglo-Brazilian

Timeline

Export Coordinator

Hapag Lloyd AG
07.2022 - 01.2024

Imports Intern

Hapag Lloyd AG
02.2022 - 07.2022

Customer Service Specialist

Disney + (contracting Company Atento)
07.2021 - 12.2021

Risk Management/Security Consultancy Intern

NSA Global Brazil
01.2021 - 07.2021

Academic Researcher (Voluntary)

NEPPs Brazilian Public Policies Study Centre
03.2020 - 12.2021

External Events Coordinator (Voluntary)

CARI Student Academic Center
11.2019 - 11.2020

Marketing Directorate Member (Voluntary)

Enactus
03.2019 - 11.2019

Specializing Master - Middle Eastern Studies

Universita Cattolica Del Sacro Cuore

Bachelor of Arts - International Relations

UNESP (Sao Paulo State University)
Laura Bannister