Laura Bianchetti
Summary
Dynamic and results-oriented sales support professional with over seven years of experience in client engagement and relationship management. Proven track record of enhancing customer satisfaction and driving sales. Exceptional organizational and teamwork skills, with a strong ability to coordinate cross-functional projects and optimize workflows to meet deadlines. Committed to continuous professional development, I actively seek opportunities to expand my linguistic skills and enhance my communication abilities. I am passionate about leveraging my creative side through travel and photography.
Overview
10
10
years of professional experience
Work History
Sales Advisor
H&M
09.2018 - Current
- Welcomed and assisted customers, ensuring they received necessary information to enhance their shopping experience.
- Provided customers with expert product knowledge, resulting in informed purchasing decisions and higher levels of satisfaction.
- Applied acquired knowledge about products, fashion, current campaigns and new arrivals.
- Managed cash register operations and inventory tasks.
Fashion Retail Assistant
Primark
12.2016 - 03.2017
- Maintained a clean, organized, and visually appealing retail environment to ensure an enjoyable shopping experience.
- Supported overall store operations, including opening and closing procedures, cash handling, and ensuring adherence to store policies.
- Provided customer assistance throughout the purchasing process.
- Ensured compliance with company guidelines in organizing and maintaining the store.
Sales and Service Occupations
Employment Agencies
01.2015 - 09.2016
- Worked in various settings, including clothing stores (Zara, Oysho, Pull&Bear) as a sales assistant, as well as in supermarkets and electronics stores for inventory management.
- Provided customer service by supporting clients and offering recommendations during the sales process.
- Developed skills in inventory management and in creating a positive shopping experience.
- Utilized barcode scanners to facilitate efficient inventory tracking and minimize errors.
Fashion Retail Assistant
Zara
07.2014 - 08.2014
- Sales assistance, warehouse operations management, customer support, and merchandise display organization.
- Collaborated with team members to enhance the overall shopping experience and drive store performance.
Au Pair
AuPairWorld
06.2014 - 07.2014
- Oversaw daily routines, including meal preparation, personal hygiene, and educational activities, creating a structured and engaging environment for children.
- Fostered children's Italian language development through stimulating conversations and interactive language games.
- Enriched the family's daily routine by delivering attentive childcare and maintaining a safe, nurturing atmosphere.
Education
Bachelor's Degree - Foreign Languages And Literatures
University of Milan "La Statale"
Milan06.2023
High School Diploma -
Institute "Andrea Mantegna"
Brescia06.2015
Skills
- Sales Experience
- Customer Service
- Open-minded
- Strong Adaptability
- Problem-solving
- Brand Awareness
- Relationship Building
- Teamwork
- Organization & Prioritization
Mobility Experience
- Erasmus+ Exchange Program
- Åbo Akademi.
- Turku, Finland.
- 08/2016 - 12/2017.
- Relevant courses: Swedish Language, Nordic Folkloristics (Myths and epics, Norse mythology), Comparative literature, General Linguistics.
Computer Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with Point of Sale (POS) systems.
- Basic knowledge of social media platforms (Facebook, Instagram).
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Swedish
Upper intermediate (B2)
German
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Sales Advisor
H&M
09.2018 - Current
Fashion Retail Assistant
Primark
12.2016 - 03.2017
Sales and Service Occupations
Employment Agencies
01.2015 - 09.2016
Fashion Retail Assistant
Zara
07.2014 - 08.2014
Au Pair
AuPairWorld
06.2014 - 07.2014
Bachelor's Degree - Foreign Languages And Literatures
University of Milan "La Statale"
High School Diploma -
Institute "Andrea Mantegna"
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