Laura Molinari
Nightcliff
Summary
Waitress with excellent practical experience in carrying out the tasks of the floor service matured during various experiences and training placements. Be able to learn quickly and collaborate with the team and autonomously when required, be able to manage the assigned tasks with precision and proactivity. Able to establish a professional relationship with management and staff through quality of service and communication skills. Ability to offer high quality customer service in both fast paced, high stress and high quality environments. Know how to integrate easily into new working places thanks to a personal team spirit.
Overview
4
4
years of professional experience
Work History
CRUISE ATTENDANT
Darwin Harbour Cruises
07.2024 - Current
- Ensured dining areas were properly set up before meals, providing a comfortable environment for guests during meal times.
- Supported event planning team in organizing special events, creating memorable experiences for guests.
- Efficiently managed check-in processes for passengers, ensuring timely boarding and departure schedules.
- Enhanced guest satisfaction by providing exceptional customer service and addressing individual needs.
WAITRESS
Eureka89
03.2024 - 06.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Inspected dishes and utensils for cleanliness.
- Directed team to set up and keep function space clean and presentable for guests.
COMMIS
Jul's Restaurant
04.2023 - 10.2023
- Water and wine service
- Explanation and suggestion about cocktail and dishes
- Cleaning fish in front of the customers
- Portioning food to guests at the table
- Training of floor staff during the service
WAITRESS
Uliassi three stars Michelin restaurant
05.2022 - 12.2022
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
WAITRESS
Peter Brunel one star Michelin restaurant
10.2021 - 05.2022
- Coordination of floor staff and assignment of tasks
- Service with tray
- Staff coordination for service
- Table service of different types of coffee: syphon, french press, moka and chemex.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
HEAD WAITRESS
Le Ghiottonerie Del Moro
03.2021 - 10.2021
- Answering phone for reservations and takeaway orders
- Contacts with suppliers.
- Developed relationships with regular customers, fostering loyalty to the establishment.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
COMMIS DE RANG
Isola Del Pescatore
06.2020 - 09.2020
- Bring bills to the tables and receive payments in cash or with POS
- Cleaning fish in front of the customers.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Assisted in setting up special events and private parties, ensuring that all guests received exceptional service.
Education
Professional Degree in Floor, Bar And Sommellerie -
ALMA Italian Hospitality Academy
Colorno, Italy 02.2021
SOMMELIER CERTIFICATE AIS 3^ Level -
Alma
Colorno, Italy02.2021
Skills
- Operational autonomy
- Strong teamwork
- Interpersonal and stress management skills
- Excellent dexterity, precision and attention to details
- Skilled in using of POS system
- Smart and professional appearance
- Exceptional customer service
- Flexible Schedule
- Politeness
Languages
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
CRUISE ATTENDANT
Darwin Harbour Cruises
07.2024 - Current
WAITRESS
Eureka89
03.2024 - 06.2024
COMMIS
Jul's Restaurant
04.2023 - 10.2023
WAITRESS
Uliassi three stars Michelin restaurant
05.2022 - 12.2022
WAITRESS
Peter Brunel one star Michelin restaurant
10.2021 - 05.2022
HEAD WAITRESS
Le Ghiottonerie Del Moro
03.2021 - 10.2021
COMMIS DE RANG
Isola Del Pescatore
06.2020 - 09.2020
Professional Degree in Floor, Bar And Sommellerie -
ALMA Italian Hospitality Academy
SOMMELIER CERTIFICATE AIS 3^ Level -
Alma
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