Laura MUZI
Anzio
Summary
Background includes working in Hotel and International environments to perform verbal translation services. Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in English and French to Italian translations.
Overview
24
24
years of professional experience
Work History
Font Desk Clerk
Angelini Pharma
09.2009 - 03.2023
- Receptionist with duties including welcoming visitors, preparing entry badges, receiving and sorting incoming and outgoing mail and packages, operating switchboard, using specific systems for surveillance and security, supporting the management office with taxi reservations and special badge authorizations.
Secretary and Assistant
Booz & Company
12.2008 - 02.2009
- Secretary and receptionist at international consulting company Booz & Company (Booz, Allen & Hamilton).
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Receptionist
Studio legale Meo
05.2008 - 10.2008
- Receptionist at Meo Law Firm, handling calls, mail, and client reception, preparing meeting rooms.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Front Desk and Booking Receptionist
Hotel Locarno
05.2004 - 01.2008
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Ground Staff Member
Aviance
03.2004 - 05.2004
- Ground staff at Aviance with base at London Gatwick Airport.
- Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
- Assisted passengers with special needs, ensuring a comfortable and safe travel experience.
Impiegata di scalo
Groundstar
- Ground staff at Groundstar with base at London Gatwick Airport.
Receptionist
Royal Olimpic Company
06.2001 - 09.2001
- Receptionist on the cruise ship Triton of Royal Olimpic Company, also serving as a translator and escort for excursion groups.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Front Desk Receptionist
Hotel Castellino Palio Bianco
01.1999 - 04.2001
- General secretary at Castellino Palio Bianco Hotel, part of the Palio Bianco chain (Arcobaleno S.r.l.), handling customer reception and English-Italian and French-Italian translations.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Collaboratrice
ZARA
01.1999
- Assistant salesperson at ZARA in London.
Dipendente
AMAZON
01.1998
- Assistant salesperson at AMAZON in London.
Impiegata come segretaria
Concessionaria Automobilistica AUTO-VERBANO
01.1998
- Secretary at AUTO-VERBANO Car Dealership.
Insegnante privata delle lingue
01.1998
- Private teacher of English and French for secondary school students.
Hostess
01.1997
- Periodically worked as a hostess for conferences.
Impiegata come segretaria
RECIN.TER. S.a.s.
01.1997
- Secretary at RECIN.TER
- S.a.s
- In Rome.
Education
Translator Diploma - Bachelor's Degree
Scuola Superiore Per Interpreti E Traduttori
Rome, Italy06.1997
High School Diploma -
Istituto A. Celli
Rome, Italy01.1993
Skills
- PC
- Word Processing
- Windows
- Amadeus
- ECDL
- Document Translation
Languages
English
English
English
Travel Experience
- Canada
- United States
- Ireland
- Scotland
- France
- England
- Spain
- Mexico
- Greece
Consent
True
Specializations
- 2002, 2003, Tour Operator Operator, Hove College of Travel, Brighton
- 2001, Animation, Soleado Vacanze, Napoli
- 2000, Intensive Spanish Course, Istituto Cervantes, P.zza Cairoli, Roma
- 1997, Congress Hostess Training, Gruppo Il Rullo S.r.l.
- 1994, 1996, Simultaneous Interpretation, Scuola Superiore per Interpreti e Traduttori, Roma
Personal Information
Date of Birth: 12/02/74
Hobbies and Interests
- Reading
- Horseback riding
- Traveling
Timeline
Font Desk Clerk
Angelini Pharma
09.2009 - 03.2023
Secretary and Assistant
Booz & Company
12.2008 - 02.2009
Receptionist
Studio legale Meo
05.2008 - 10.2008
Front Desk and Booking Receptionist
Hotel Locarno
05.2004 - 01.2008
Ground Staff Member
Aviance
03.2004 - 05.2004
Receptionist
Royal Olimpic Company
06.2001 - 09.2001
Front Desk Receptionist
Hotel Castellino Palio Bianco
01.1999 - 04.2001
Collaboratrice
ZARA
01.1999
Dipendente
AMAZON
01.1998
Impiegata come segretaria
Concessionaria Automobilistica AUTO-VERBANO
01.1998
Insegnante privata delle lingue
01.1998
Hostess
01.1997
Impiegata come segretaria
RECIN.TER. S.a.s.
01.1997
Impiegata di scalo
Groundstar
Translator Diploma - Bachelor's Degree
Scuola Superiore Per Interpreti E Traduttori
High School Diploma -
Istituto A. Celli
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