Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Hobbies
Hobbies

Laura Padoan

Lusia

Summary

Experience in restaurant and hospitality environments as waitress, housekeeper and receptionist, with excellent customer service, positive and polite attitude for keeping an elevated service standard. Good ability on managing works in stressful situation.

Registered nurse with 3-year experience in geriatric and post-surgery recovery wards, in a foreign country, achieved a good communication level in german with patients and the trust from the team, through empathetic communication, respectful and hard-working attitude.

Overview

4
4
years of professional experience

Work History

Nurse

Lutheran Hospital Johannisstift Muenster
Muenster
07.2019 - 06.2022
  • Collaborated in team of several professionals to assess, plan, implement rehabilitation care for elderly patients, in ward of 30 patients.
  • Managed patients during post-surgery recovering in orthopedic ward of 14 beds.
  • Gave professional and elevated nursing, relevant to geriatric syndromes common and post-surgery complication.

Restaurant Waitress /Housekeeper

Inn Piccola corte
Saguedo di Lendinara
06.2018 - 01.2019
  • Greeted customers, managed orders and communicated possible requests with kitchen staff in Inn of 60 covers.
  • Cultivated warm relationships with regular customers
  • Kept register accurate through correct billing, payment processing and cash management practices

Beverage Waitress

restaurant- pizzeria La Taverna
Rosolina mare
06.2015 - 09.2015
  • Kept close eye on customers tables to quickly leave dirty dishware and clear tables for 2/ 3 times per shift.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs in restaurant with 400 covers.
  • Managed customer deliveries and assisted with carrying out more than 200 drink orders to promote maximum satisfaction.

Hotel Receptionist

Auberge de jeunesseLe d' Artagnan
Paris
05.2015 - 09.2015
  • Experience in youth Hostel, located in XX arrondissement in Paris.
  • Resolved service-related problems and documented actions in systems., such as arrivals before 3 pm or payments with 500 euro's bill.
  • Managed with team members to handle guest requirements from check-in through check-out, for example transport facilities or tourist information.
  • Scheduled bookings of group with more than 20 people and answered phone calls or e-mails within 10 minutes.

Education

Bachelor of Science - Nursing Science

Università Degli Studi Di Ferrara, Ferrara
04.2019

Graduation with 98/ 110

Thesis: " Assistance of patients with metabolic syndrome afflicted from schizophrenic psychosis: literature review"

High School Diploma -

I.I.S. Primo Levi, Badia Polesine
06.2015

- linguistic studies in English, French and Spanish

- graduation with 75/ 100

- european project Erasmus: cultural exchange from September to December 2011 with the institute IESO Quercus of El Encinar, in the district of Salamanca in Spain.


Skills

  • Flexible & Adaptable
  • Self-motivated professional
  • Collaboration
  • Health Standards Compliance
  • Attentive and Observant
  • Compassionate and Caring
  • Active Listening Skills
  • First Aid
  • Conflict and Complaint Resolution
  • Guest Service and Support
  • Punctuality
  • Intercultural communication

Additional Information

- ECDL Standard

- Knowledge about Orbis and Lauris

- skills on Office Word, PowerPoint, Gmail, HP Smart programme, Cloud systems

Languages

Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Spanish
Intermediate (B1)
French
Elementary (A2)
German
Elementary (A2)

Timeline

Nurse - Lutheran Hospital Johannisstift Muenster
07.2019 - 06.2022
Restaurant Waitress /Housekeeper - Inn Piccola corte
06.2018 - 01.2019
Beverage Waitress - restaurant- pizzeria La Taverna
06.2015 - 09.2015
Hotel Receptionist - Auberge de jeunesseLe d' Artagnan
05.2015 - 09.2015
Università Degli Studi Di Ferrara - Bachelor of Science, Nursing Science
I.I.S. Primo Levi - High School Diploma,

Hobbies

70s and 80s Music

2000s Rap music

Cinema and TV- series

Anime and manga

Hobbies

70s and 80s Music

2000s Rap music

Cinema and TV- series

Anime and manga

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Laura Padoan