Laura Pellegrini
Milan,MI
Summary
Proactive, ambitious manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists district manager with accomplishing demanding targets by encouraging staff and coordinating resources. Knowledgeable Deputy Manager with extensive knowledge of the retail industry. Solid managerial, multitasking and communication skills.
Overview
8
8
years of professional experience
Work History
Deputy Manager Customer Experience & Sales
PVH - Calvin Klein
06.2023 - Current
- Collaborated with team and district manager to drive business growth and achieve corporate objectives.
- Enhanced employee performance by providing regular feedback, coaching, and personalized training opportunities focused growth oriented.
- Oversaw and coordinated daily operations of the employee, ensuring maximum productivity and adherence to company policies.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Strengthened through data analysis merchandising and promotional strategies to drive customer engagement and boost sales.
Assistant Store Manager
PVH - Calvin Klein
06.2021 - 06.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Set up store appearance for increased sales by maintaining and strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Assisted the Store Manager in analyzing sales data to identify trends and make strategy for improving overall store performance.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
Assistant Visual Merchandiser & Sales Assistant
PVH - Calvin Klein
09.2016 - 05.2021
- Assisted in the creation of a visually cohesive shopping experience through careful coordination of color palettes, lighting schemes, and overall design elements.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established rapport with customers using active listening and interpersonal skills.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Stage & Sales Assistant
PVH - Calvin Klein Underwear
11.2015 - 09.2016
- Participated in ongoing training to learn the history of the company and the products, promotions, and industry trends.
- Increased customer satisfaction with personalized product recommendations based on their needs and preferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Certificate - Tourism And Travel Management
Casa Di Carità Arti E Mestieri
Ovada06.2016
High School Diploma -
Istituto Superiore B. Pascal
Ovada06.2015
Skills
- Sales Strategies & Reporting
- Team building & motivation
- Staff Supervision
- Staff Training and Development
- Employee Performance Evaluations
- Employee strategic scheduling
- Recruiting and interviewing
- Process and procedure development
- Time Management
- Problem-solving aptitude
Languages
English
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Timeline
Deputy Manager Customer Experience & Sales
PVH - Calvin Klein
06.2023 - Current
Assistant Store Manager
PVH - Calvin Klein
06.2021 - 06.2023
Assistant Visual Merchandiser & Sales Assistant
PVH - Calvin Klein
09.2016 - 05.2021
Stage & Sales Assistant
PVH - Calvin Klein Underwear
11.2015 - 09.2016
Certificate - Tourism And Travel Management
Casa Di Carità Arti E Mestieri
High School Diploma -
Istituto Superiore B. Pascal
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