Lauryn MORO

Developed and implemented a comprehensive social media strategy for the company's products and services. Was recognized by the company owner as an innovative and creative social media strategist and received two bonuses while working. Monitored, analyzed, and reported on the performance of all social media activities using analytics tools. Upgraded and improved all benchmarks by over 125%.

Collaborated with marketing team members to create engaging content that resonates with target audiences. Was given credit for contributions leading to a 25% increase in revenue. Managed day-to-day interactions with customers across the world in multiple languages (English, Italian, German, and Spanish) and responded promptly to customer inquiries or complaints. increased turnover in multiple countries by at least 20%. Received letters of appreciation from three major clients. Participated in weekly meetings with other departments to brainstorm creative ideas for campaigns across different channels. Recognized by co workers and management for creative input. Was recognized by company owner as employee of the quarter. Optimized company pages within each platform to increase the visibility of corporate content. Updated website content regularly with fresh information related to products and services offered by the company.

Provided excellent customer service at a busy upscale Italian cafe/bar/restaurant. Learned the principles of effective teamwork. Prepared checks accurately and processed payments promptly. Engaged with customers and addressed any complaints or concerns promptly.