Leila Montecchi
Summary
Young girl with strong motivation to learn and grow professionally. During my last work experience, I have perfected the use of the main tools and techniques of work, demonstrating proactivity, mental flexibility, excellent communication and interpersonal skills, as well as team spirit and ability to establish priorities by organizing one's work in a rigorous and goal-oriented manner.
Overview
1
1
year of professional experience
Work History
Hotel Receptionist
Hotel Silver
05.2024 - 09.2024
- Management of reservations through specialized platforms, email, and telephone.
- Management of any problems and inefficiencies reported by the customer by resolving the issue quickly and proactively.
- Monitoring the correct cleaning of furnishings and work areas and coordination of competent personnel.
- Processing of payments by recording the transactions made in the management system.
Hotel Receptionist
Residence Piccolo
05.2023 - 09.2023
- Organizing guest reception activities, checking reservations and special requests.
- Welcoming guests at reception and carrying out check-in operations.
- Checking and recording guest identity documents and filing them correctly.
- Collaborating with the cleaning service to ensure room availability.
- Allocating rooms based on reservations, checking their accuracy.
Education
Bachelor's Degree - Economics
University of Bologna
Bologna10-2025
Diploma - Scientific High School
Augusto Righi High School
Cesena06-2022
Skills
- Check in/out procedure
- Use of booking management
- Predisposition for contact with the public
- Internet competence
- Customer orientation
- Stress resistance
- Courtesy and availability
Languages
English
Upper intermediate
B2
Italian
Bilingual or Proficient (C2)
Disclaimer
I authorize the processing of personal data contained in this CV for personnel research and selection.
Timeline
Hotel Receptionist
Hotel Silver
05.2024 - 09.2024
Hotel Receptionist
Residence Piccolo
05.2023 - 09.2023
Bachelor's Degree - Economics
University of Bologna
Diploma - Scientific High School
Augusto Righi High School
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