Lena Shynkaruk
Como
Summary
Client Account Relationship Manager with a history of working in the luxury lifestyle management and F&B industry. Skilled in client relationship management, sales operation management, and business development.
Strong sales professional with a Master's in management and administration.
Overview
19
19
years of professional experience
Work History
Ambassador/ VIP Services Representative
Formula E
09.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Coordinated with various departments to ensure seamless execution of special events and promotions targeted at VIP clientele.
- Achieved higher levels of guest satisfaction by providing personalized recommendations based on individual preferences and interests.
- Collaborated with other team members to consistently deliver top-notch service to all guests, including high-profile individuals.
Sales Manager
N1 Caviar
10.2023 - Current
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
Account Manager - B2C Business Development/Sales Manager
Exclusive Venue Limited (Premium Venue Provider)
06.2020 - 09.2023
- Managing the full sales cycle - starting from pitching the correct venues according to the client's brief, all the way to managing after-event services.
- Preparing pitching proposals, quotations, contracts, and presentations.
- Managing communication with landlords for site visits, proposals, and event management.
- Coordinating with different parties prior to the event to ensure the smooth delivery of services.
- On-site supervision during event set-up and dismantling.
- Developing new business relationships and opportunities with both clients and new venues.
- Coached new employees in successful selling methods and encouraged cross-selling to drive revenue.
- Managed accounts to retain existing relationships and grow share of the business.
- Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Grew sales and boosted profits, applying proactive management strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Guest relationship manager
Si Simply Italian restaurant
10.2016 - 04.2019
- Built strong relationships with customers through positive attitude and attentive response
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution
- Strategically researched and studied various materials to understand opponents and competitive advantages
- Prepared reports by collecting, analyzing and summarizing information
- Built client relationships by responding to inquiries, identifying and assessing clients’ needs, resolving problems, and following up with potential and existing clients to ensure satisfaction
- Supervised daily operations and sales functions to ensure maximization of revenue, customer satisfaction and employee productivity,
Fashion Model
Freelance
08.2012 - 03.2019
- Maintained high levels of professionalism in over hundreds shoots
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies
- Provided high quality results in timely manner
- Established and maintained productive, professional working relationships
Administrative Assistant
Ministry of Education and Science of Ukraine
05.2006 - 08.2011
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
Education
Professional Course - Fashion Event Management And Wedding Planning
Academia Del Lusso
Milan 03.2024
Master in management and administration - Sport and Fitness Management
National University of Physical Education and Sport of Ukraine
Kyiv, 06.2011
Bachelor of English and literature - English Literature
Kyiv National Linguistic University
Kyiv, 06.2010
Skills
- Excellent communication skills
- Superb eye for detail
- Client Relationships
- Flexible
- English, Italian, Russian languages fluency
- Articulate and well-spoken
- Critical Thinking
- Time management
- Decision-making abilities
- Problem-solving skills
- Sales
Timeline
Ambassador/ VIP Services Representative
Formula E
09.2024 - Current
Sales Manager
N1 Caviar
10.2023 - Current
Account Manager - B2C Business Development/Sales Manager
Exclusive Venue Limited (Premium Venue Provider)
06.2020 - 09.2023
Guest relationship manager
Si Simply Italian restaurant
10.2016 - 04.2019
Fashion Model
Freelance
08.2012 - 03.2019
Administrative Assistant
Ministry of Education and Science of Ukraine
05.2006 - 08.2011
Professional Course - Fashion Event Management And Wedding Planning
Academia Del Lusso
Master in management and administration - Sport and Fitness Management
National University of Physical Education and Sport of Ukraine
Bachelor of English and literature - English Literature
Kyiv National Linguistic University