Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leonardo Augusto Da Silva Frutuozo

Mogi Das Cruzes

Summary

In search of opportunity to show my knowledge and skills that can benefit the company in addition to always being updated with the news about games and technologies and can make the customer feel as comfortable as possible and wanted to try the products offered by the company.

Overview

13
13
years of professional experience
1
1
Certification

Work History

HEAD OF AMUSEMENT

MSC CRUISES
01.2023 - Current
  • Working with the team to ensure that guests and their families and friends have the best experience possible and create great memories.
  • Creating promotions to attract guests and increase sales in the department and revenue onboard.
  • Checking the inventory and organizing the prizes in the ticket machines or merchandise machines such as E-claw and Key Master, for example.
  • Knowledge of computers and electronics to make training and maintenance easier for the team.
  • Manage a team and send reports every day on equipment maintenance and sales made, as well as always being available to talk to the guest if necessary.
  • Ensure that all entertainment activities are conducted safely and in compliance with company policies and regulations.

Amusement Specialist

MSC CRUISES
01.2022 - 11.2022
  • Checking arcade games, merchandise machines and simulators such as flight simulator, bowling, formula 1 simulator and 4D or XD cinema.
  • Maintenance and cleaning of arcades and simulators.
  • Teamwork and coordination so that the guest has the best possible experience while having fun with their family and friends.
  • Knowledge of electronics and computers
  • Knowledge of games and electronics to be able to sell and transmit confidence to the guest.

Kitchen Utility

MSC Cruises
02.2018 - 10.2021
  • Improved kitchen efficiency by maintaining clean and organized workspaces for seamless food preparation.
  • Reduced food waste with proper storage.
  • Increased overall kitchen cleanliness, focusing on deep-cleaning tasks such as scrubbing floors, walls, and equipment surfaces regularly.
  • Safeguarded guest satisfaction, adhering to dietary restrictions or allergy concerns when preparing meals in collaboration with other team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Chef De Partie

Club Med Resorts
02.2021 - 05.2021
  • Chef de Partie in Clubmed resort where I requested the products, prepared and created the presentation of the dishes and the menus besides always going to talk to the guest to make him feel like he was at home

Receptionist

Auro Imóveis
06.2017 - 12.2017
  • 6 months working as a receptionist in real estate agency and developing the software in VBA Excel for the company.

Network Maintenance Technician

GigaByte Courses
01.2011 - 09.2011
  • Stage performed while studying the course
  • Diagnosed and executed resolution for network and server issues.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Provided faculty and staff with security software and network configuration support.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Education

Bachelor Of Technology - Analysis And Systems Development

FATEC - State College of Technology
Mogi Das Cruzes
12.2017

Coursework - Spanish Language

E.E. Francisco Ferreira Lopes
Mogi Das Cruzes
07.2016

Coursework - Electronics Technology

ETEC Presidente Vargas
Mogi Das Cruzes
06.2016

Bachelor - Industrial Mechatronics

IFSP - Federal Institute of Education
Suzano - SP
06.2016

Coursework - Webdesign

GigaByte Professional Courses
Mogi Das Cruzes - SP
06.2013

Coursework - Maintenance of Hardware And Networks

GigaByte Professional Courses
Mogi Das Cruzes - SP
09.2011

Skills

  • VR Operations
  • Simulator Games
  • Arcade Games
  • Merchandise Machines
  • Overseeing games
  • Sales Product
  • Specialty in games development
  • Equipment Repair
  • Flexible & Adaptable
  • Computer skills
  • Microsoft Office
  • Conflict resolution
  • Teamwork
  • Customer service
  • Hardware Configuration
  • Hardware diagnostics
  • Hardware troubleshooting
  • Hardware knowledge
  • Hardware Installation
  • Video File Editing
  • Adobe Premiere
  • Adobe Photoshop
  • Technical Analysis
  • Technical Support
  • Hardware and software installation
  • Programming
  • Kitchen operations
  • Kitchen support

Certification

  • Smartwatch Training and Programming - Samsung OCEAN

Timeline

HEAD OF AMUSEMENT

MSC CRUISES
01.2023 - Current

Amusement Specialist

MSC CRUISES
01.2022 - 11.2022

Chef De Partie

Club Med Resorts
02.2021 - 05.2021

Kitchen Utility

MSC Cruises
02.2018 - 10.2021

Receptionist

Auro Imóveis
06.2017 - 12.2017

Network Maintenance Technician

GigaByte Courses
01.2011 - 09.2011

Bachelor Of Technology - Analysis And Systems Development

FATEC - State College of Technology

Coursework - Spanish Language

E.E. Francisco Ferreira Lopes

Coursework - Electronics Technology

ETEC Presidente Vargas

Bachelor - Industrial Mechatronics

IFSP - Federal Institute of Education

Coursework - Webdesign

GigaByte Professional Courses

Coursework - Maintenance of Hardware And Networks

GigaByte Professional Courses

Similar Profiles

CREATE PROFILE
Leonardo Augusto Da Silva Frutuozo