Leonardo Lolli

• Coordinated logistics for tour operations, ensuring seamless guest experiences.
• Developed and maintained relationships with local vendors to enhance service offerings.
• Assisted in creating engaging itineraries tailored to diverse traveler interests.
• Managed customer inquiries and resolved issues promptly to ensure satisfaction.

• Managed front desk operations, ensuring smooth visitor check-in and communication flow.
• Scheduled appointments and coordinated meetings for staff and clients effectively.
• Maintained organized filing systems, enhancing document retrieval efficiency.
• Utilized office software to manage correspondence and maintain databases accurately.

A six-month on-the-job training internship at SPACES, a multinational office space rental company. Reporting to the facility manager, I was responsible for setting up the rooms, ensuring the IT equipment was functioning properly, welcoming clients, and presenting Spaces' services. Additionally, I independently promoted office rentals to prospective and existing clients, offering them promotions and discounts.

400-hour internship at the Hotel Orange in Rome as a receptionist.

• Managed guest check-ins and check-outs efficiently to enhance customer satisfaction.
• Coordinated room assignments and maintained accurate reservation records using property management system.