Leonardo Noghera
Dubai
Panoramica
7
7
years of professional experience
1
1
Certification
Esperienza lavorativa
Front Office - Team Leader
Jumeirah Emirates Towers
Dubai, United Arab Emirates
2025.10 - ad oggi
- Deliver warm, professional guest service and oversee daily front office operations.
- Manage check-in/check-out, reservations, and guest requests using PMS with accuracy.
- Handle guest complaints and escalations, ensuring prompt resolution and satisfaction.
- Coordinate with housekeeping and other departments to ensure seamless operations.
- Drive upselling and achieve membership enrollment targets.
- Oversee billing, payments, and ensure accuracy of guest accounts.
- Manage groups reconciliation, ensuring correct postings and timely account closure.
- Ensure compliance with hotel SOPs, audit standards, and data protection policies.
- Maintain accurate records, communication logs, and shift handovers.
- Train, support, and motivate team members to achieve service and revenue goals.
Guest Services Executive
Jumeirah Emirates Towers
Dubai, United Arab Emirates
2024.10 - 2025.10
- Welcome guests with warmth and professionalism.
- Assist in check-in/check-out procedures using the Property Management System (PMS).
- Handle guest inquiries, complaints, and requests promptly and courteously.
- Upsell rooms and hotel services when appropriate.
- Coordinate with housekeeping, concierge, bell desk, and other departments for guest requirements.
- Maintain proper communication logs and handovers.
- Answer internal and external calls with proper telephone etiquette.
- Verify guest reservations and room allocations.
- Handle billing, payment processing, and invoice generation.
- Monitor guest satisfaction and take proactive steps to enhance it.
- Maintain knowledge of local attractions, events, and travel information.
- Personalize service for VIPs, repeat guests, and loyalty program members.
- Adhere to hotel policies, SOPs, and safety protocols.
- Ensure accurate data entry and guest record maintenance.
- Maintain confidentiality and discretion at all times.
GUEST RELATIONS AND RESERVATIONS TRAINEE
MEDIA ONE HOTEL
Dubai, United Arab Emirates
2023.09 - 2024.03
- Front Office/Guest Relations: Use of Opera Property Management System (PMS).
- Handling VIP arrivals and departures.
- Handling and solving Guest's requests and complaints.
- Ordering and delivering amenities with personalized message welcome cards for VIP Guest's.
- Handling Pre-arrival, Post-departure and Courtesy Messages from WhatsApp.
- Reservations Department: Handling reservations for two different properties (Media One Hotel, Studio One Hotel).
- Handling external and internal calls.
- Knowledge of all Market groups and segments, rate codes and different billing comments.
- Use of Opera System (pms).
- Creating and modifying reservations on Opera through phone or email.
- Collaborating with the Sales Team to handle all the corporate individual or group bookings.
- Handling different Third-Party booking engines such as Booking.com and Expedia.
- Creating bookings for different Online Travel agencies such as IdeePerViaggiare, Anex, Royal Gulf and Elevate.
- Creating, processing and sending out daily Reports.
- Collaborating with Front Office and Concierge department to ensure all the Guest needs will be satisfied.
FRONT AND BACK-OFFICE ASSISTANT MANAGER
VILLA ALBERTINA, VILLA ANGELICA, CA DEL CINEMA
Venice
2019.09 - 2023.09
- Handling reservation and accounting offices for three different properties.
- Greeting incoming visitors and guests in 4 different languages, providing friendly, professional and knowledgeable assistance.
- Handling arrivals, completing check-ins and directing guests to rooms and facilities.
- Collaborating with front office and housekeeping team to handle and fulfill guests requirements from check-in through check-out.
- Collecting room deposits, fees, payments and issuing invoices.
- Yield and Rate Management using several Systems as Channel Manager and other Booking Engines.
RESTAURANT TRAINEE
KIRCHLEITN FERIENDORF
Bad Kleinkirchheim
2019.02 - 2019.06
- 4 Months of traineeship in the restaurant of Austrian 4 star resort hotel in the mountains.
- Working with POS system to place orders, manage bills and handle complimentary items.
- Arranging and preparing tables for customers; bussed and reset tables to keep dining room and work areas clean.
- Serving beverages to tables and collecting payment for food and drinks served.
- Answered customers' questions, recommended items and recorded order information.
- Controlled customer satisfaction after delivery of food and drinks, taking action to correct and solve any problems.
Istruzione
SECONDARY SCHOOL DIPLOMA - Linguistic Studies
Liceo Linguistico Tommaseo
Venice2017-01
Foreign Languages and Literatures
Ca Foscari University
Venice2018-01
Competenze
- Extranet of the main OTA (Expedia, Bookingcom)
- Opera Cloud
- AIR BNB
- Chatgpt
- Agodacom
- Word
- Excel
- Power point
Certificazioni
IELTS C1 CERTIFICATE 2020
Languages
ITALIAN
Esperto
ENGLISH
Esperto
GERMAN
Intermedio avanzato
SPANISH
Intermedio avanzato
Personal details
- Date of birth January 27, 1998
- Nationality Italian, Austrian
Cronologia
Front Office - Team Leader
Jumeirah Emirates Towers
2025.10 - ad oggi
Guest Services Executive
Jumeirah Emirates Towers
2024.10 - 2025.10
GUEST RELATIONS AND RESERVATIONS TRAINEE
MEDIA ONE HOTEL
2023.09 - 2024.03
FRONT AND BACK-OFFICE ASSISTANT MANAGER
VILLA ALBERTINA, VILLA ANGELICA, CA DEL CINEMA
2019.09 - 2023.09
RESTAURANT TRAINEE
KIRCHLEITN FERIENDORF
2019.02 - 2019.06
Foreign Languages and Literatures
Ca Foscari University
SECONDARY SCHOOL DIPLOMA - Linguistic Studies
Liceo Linguistico Tommaseo