Leonardo Sala
Arona,Provincia di Novara
Summary
Undergraduate student looking for a summer role to develop skills and broaden career prospects
Overview
3
3
years of professional experience
Work history
Front Office Operator
Zacchera Hotel Splendid (seasonal contracts)
Baveno, Verbania
03.2023 - 09.2025
- Managed check-in and check-out procedures independently
- Assisted international guests with concierge services
- Handled hotel cash management and currency exchange
- Managed morning and evening shifts autonomously
Front Office Operator
Camping Village Lago Maggiore (Vera S.r.l.)
Dormelletto, Provincia di Novara
05.2022 - 08.2022
- Check - in and check- out handling
- Guest relations and complains
- Campsite PMS management
- General guest assistance
Education
Bachelor of Arts - Linguistic Mediation For Business
University Of Milan (Università Degli Studi Di Milano)
Milan 09/2025 -
High School Diploma - Hospitality, Tourism and Foreign Languages
Erminio Maggia Hospitality and Tourism School (Istituto Ermi
Stresa, Verbania 09/2017 - 06/2022
Skills
- Customer service & guest relations
- Communication skills
- Problem solving & complaint handling
- Teamwork & collaboration
- Adaptability & flexibility
- Time management & multitasking
- Intercultural competence
- PMS systems
Languages
Italian
Native
English
Upper intermediate
German
Intermediate
References
References available upon request.
Timeline
Front Office Operator
Zacchera Hotel Splendid (seasonal contracts)
03.2023 - 09.2025
Front Office Operator
Camping Village Lago Maggiore (Vera S.r.l.)
05.2022 - 08.2022
Bachelor of Arts - Linguistic Mediation For Business
University Of Milan (Università Degli Studi Di Milano)
09/2025 -
High School Diploma - Hospitality, Tourism and Foreign Languages
Erminio Maggia Hospitality and Tourism School (Istituto Ermi
09/2017 - 06/2022