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Experienced hospitality professional with a strong background as a Guest Relations Officer and Front Office Supervisor; skilled in delivering exceptional customer service and ensuring smooth front office operations. Proven ability to welcome and assist guests, manage check-in and check-out procedures, handle reservations and resolve guest concern professionally to maintain high levels of guest satisfaction. Experienced in supervising front office desk teams, coordinating with different departments and maintaining service standards in a fast-paced hospitality environment. Known for excellent communication skills; leadership, attention to detail and the ability to create a positive and memorable guest experience.

Self-motivated and capable of working under minimal supervision. Strong moral principles centered on decency, integrity, honesty and accountability. Efficiently and effectively meeting deadlines and performing well under demanding circumstances. Dedicated, goal-oriented, and incredibly skilled team player. Proficient in record-keeping and filing. Advanced experience with Microsoft Word, Excel and PowerPoint.

Experienced translator, teacher, and Assistant Manager with two decades of expertise in language education and translation services. Proficient in Ukrainian, Russian, German, English, and Arabic (comprehensive understanding of all dialects). Strong ability to build and maintain relationships with clients in diverse industries. Well-versed in up-to-date language learning methodologies, including curriculum development, assessment, and evaluation. Skilled in managing multiple projects simultaneously while meeting deadlines, maintaining confidentiality, and providing exceptional customer service. 21 years of driving experience, underlining reliability and responsibility.

A highly motivated and reliable professional with over 10 years of experience in restaurant operations, hospitality management, office administration, and customer service. Proven ability to manage front-of-house operations while handling administrative responsibilities such as scheduling, documentation, reporting, and client communication. Highly organized, adaptable, and capable of balancing hands-on service work with office and administrative duties in fast-paced environments.

Leonardo Sala

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Front Office Operator

Front Office Operator

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Bachelor of Arts - Linguistic Mediation For Business

High School Diploma - Hospitality, Tourism and Foreign Languages

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Front Office Operator

Front Office Operator

Bachelor of Arts - Linguistic Mediation For Business

High School Diploma - Hospitality, Tourism and Foreign Languages

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