Leonora Wayumba
Vicenza
Summary
An enthusiastic and professional employee, who enjoys being part of a successful and productive organization, I am quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, I possess a strong ability to priorities and handle diverse workload effectively while paying attention to details.
I aspire to be part of an organization/firm that values hard work, team work, integrity and professionalism in its quest to attain its objectives and to continuously develop myself through training in order to meet the challenges of a dynamic environment
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Marriotts (Westin le Meridien hotel city center Bahrain)
01.2018 - 01.2019
- Duties & Responsibilities:
- Preparing signature drinks and coffee as per the required standard which ensured that customers had an array of choices to choose from.
- Helping out in serving the guests which ensured that customers did not have to wait for long for their orders.
- Ensuring that the drinks and coffee are served to the required standards which transformed into an increasing number of loyal customers.
- Maintaining cleanliness of the bar and all equipment which ensured customers enjoyed their visit.
Waitress
Marriotts (Westin & Le Meridien Hotel City centre Bahrain)
01.2015 - 01.2017
- Duties & Responsibilities:
- -Maintaining cleanliness of work areas throughout the day to ensure customers enjoy their stay
- -To serve food and beverage to guest without delay.
- -Ensure uniform is clean and personal hygiene as well of the staff members is clean before beginning of duty.
- -Making the ordering and requisitioning of stocks to be used in the operating procedures.
- -Follow up all company and safety procedures trainings from hotel to ensure rapid response to any safety issues.
- -Communicate service needs to chefs and stewards throughout shift
- -Ensure ordered items are prepared according to what guests ordered
- -Maintain a proper expiry report so as to minimize expiries and costs thereby saving the hotel unnecessary expenses.
- -Serve food and beverages to customers in proper standard thereby ensuring customer satisfaction and loyalty
- -Processing and collecting payments from guests
- -Maintaining proper grooming standards at all times
- -Replenish the supplies of linen and other operating equipments
Waitress
Villa Mama,s Restaurant
01.2012 - 01.2014
- Duties and Responsibilities
- Maintain cleanliness of work area throughout the day.
- -Speak with guests using clear and professional language and answer telephone calls using proper etiquette.
- -Ensuring proper centerpieces are set up on the tables
- -Ensure cleanliness and personal appearance is clean and professional
- -Ensure adherence to quality expectations and standards
- -Communicate service needs to chefs and stewards during operations
- -Develop and maintain positive working relations with others,support team to reach common goals and listen accordingly to instructions from superiors.
Education
Kenya Certificate of Secondary Education -
Koru Girls Secondary School
01.2007
Kenya Certificate of Primary Education - undefined
Kibabii Girls Primary School
01.1998
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Exceptional customer service
- Cash register operation
- Espresso machine operation
- Beverage preparation
- Safe food handling practices
- POS systems
- Verbal and written communication
Certification
I, the undersigned, certify that these data correctly describe me, my qualifications, and my experience.
LNGG
English (fluent)
Swahili (fluent)
References
Available upon request.
Timeline
Barista
Marriotts (Westin le Meridien hotel city center Bahrain)
01.2018 - 01.2019
Waitress
Marriotts (Westin & Le Meridien Hotel City centre Bahrain)
01.2015 - 01.2017
Waitress
Villa Mama,s Restaurant
01.2012 - 01.2014
Kenya Certificate of Primary Education - undefined
Kibabii Girls Primary School
Kenya Certificate of Secondary Education -
Koru Girls Secondary School
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