Summary
Overview
Work history
Education
Skills
Timeline
Generic

Liam Hindmarsh

Blyth

Summary

Dedicated Customer Service Representative backed with more than 11 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the business. I'm able to work well both in a team and as an individual and embrace change in an ever evolving business.


During my time in the business I've been lucky enough to work in a range of roles gaining valuable experience across multiple departments listed in the skills section.



Overview

11
11
years of professional experience
6047
6047
years of post-secondary education

Work history

Customer service representative

EE
04.2014 - Current

Delivered exceptional customer service across voice, chat, and social media platforms.


  • Provided technical support through voice and online chat channels, resolving complex issues.
  • Assisted customers who struggle with payment-related inquiries via chat support.
  • Handled level 2 technical support queries through chat, ensuring prompt resolution.




Education

NVQ Level 2 - Contact centre operations

Edexcel

NCFE functional skills level 1 - Mathematics

Ncfe

NCFE functional skills level 1 - English written

Ncfe

Skills

  • Technical support
  • Issue resolution
  • Payment assistance
  • Problem solving
  • Time management
  • Adaptability
  • Team collaboration
  • Product knowledge
  • Pressure handling
  • Patient attitude

Timeline

Customer service representative

EE
04.2014 - Current

NVQ Level 2 - Contact centre operations

Edexcel

NCFE functional skills level 1 - Mathematics

Ncfe

NCFE functional skills level 1 - English written

Ncfe
Liam Hindmarsh