Gabriela Liana Mitu
Torino
Summary
Dynamic and results-driven Shore Excursion Manager with over six years of experience in the cruise industry. Proven ability to drive sales, enhance customer satisfaction, and maintain the highest standards of service. Skilled in communication, problem-solving, and leadership. Adept at building strong relationships with onboard departments, tour operators, and shore excursion teams to optimize efficiency and maximize profitability. Extensive experience in diverse global markets, including Asia, the Mediterranean, Northern Europe, the Caribbean, and South America.
Overview
7
7
years of professional experience
Work History
Shore Excursion Manager
MSC Cruises
11.2022 - Current
- Oversee and manage all aspects of the onboard shore excursion department.
- Monitor sold-out excursions, collaborating with local tour operators to find alternative options and optimize profit.
- Supervise operations and sales at the Shore Excursion desk, pier, and remote locations.
- Conduct regular training and briefings for shore excursion teams and onboard personnel.
- Perform quality control checks and participate in site inspections at various ports of call.
- Supervise the creation of promotional materials, including destination guides, booking forms, flyers, videos, and presentations.
- Coordinate with local tour agents to ensure seamless operations.
- Organize and oversee shore excursion dispatch processes in port.
Assistant Shorex Manager
MSC Cruises
04.2022 - 11.2022
- Supported the Shore Excursion Manager in overseeing department operations.
- Assisted in sales, training, and quality control processes.
- Facilitated coordination between onboard teams and local tour operators.
Shore Excursion Staff
MSC Cruises
09.2018 - 04.2022
- Delivered exceptional customer service and promoted excursion packages.
- Assisted with tour dispatch and logistics coordination.
- Provided information and support to guests regarding available excursions.
Education
High School Diploma - Freign languages
SIES Altiero Spinelli
07.2018
International exchange student program - grade 12 high school
Schubart Gymnasium
06.2017
Skills
- Communication Skills
- Effective Time Management
- Adaptability
- Ability to Work Under Pressure
- Teamwork
- Customer Service
- Problem-solving
Languages
Italian
English
Spanish
French
German
Timeline
Shore Excursion Manager
MSC Cruises
11.2022 - Current
Assistant Shorex Manager
MSC Cruises
04.2022 - 11.2022
Shore Excursion Staff
MSC Cruises
09.2018 - 04.2022
International exchange student program - grade 12 high school
Schubart Gymnasium
High School Diploma - Freign languages
SIES Altiero Spinelli
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