Lily@Mashitah Abdullah
Salon De Provence
Summary
An experienced and knowledgeable Credit Control Associate with over 25 years of collection and recovery. Proven ability to deliver great customer service in busy environments. Ability to adapt to customer needs and match them with good solutions. Friendly and effective receptionist with ability to communicate verbally and in writing.
Overview
29
29
years of professional experience
Work History
Credit Control Assiociate
Celcom Axiata Berhad
Kuching
08.1995 - 06.2020
- Establish and maintain regular communications with clients to facilitate periodic payments
- Notify debtors by letter, email, or telephone call of upcoming or outstanding invoices
- Negotiate payment plans and settlements with debtors, including fixing terms and conditions
- Investigate and resolve discrepancies relating to non-payment of invoices
- Perform credit evaluation and analysis for new customers and regular credit review for existing customers
- Reply promptly to client questions and concerns received by voicemail or via written communication and provide solutions to any relative problems of clients
- Prepare and send monthly statements of account & reminder letter to customers
- Initiate legal action against debtors who refuse repayment or problematic customers and apply appropriate actions to minimize bad debt according to the terms and conditions.
- Process irreconcilable debts, to be written off and archived
- Liaise closely with Internal & External customers, proactively build and foster strong relationships
- Write thorough reports on billing activity with clear and reliable data
Customer Service Representative (cover Duty)
Celcom Axiata Berhad
Kuching Malaysia
06.2005 - 06.2006
- Manning the front counter operations-new registration,termination and bill payment.
Receptionist Cum Telephone Operator
Cellular Communication Network Berhad Malaysia
Kuching
08.1992 - 09.1995
- Handling inbound call and transfer to department.
- Assist in general administration tasks.
Education
Bachelor Degree In Management With Honours -
Open University Malaysia
Kuching 12.2012
Diploma In Business Administration -
International Islamic University Malaysia
Kuala Lumpur 12.2004
Malaysian Certificate Of Education -
Green Road Secondary School
Kuching 12.1989
Skills
- Microsoft Office
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Accounts Payable and Accounts Receivable
- Critical Thinking
- Customer Relationship Management
- Credit and Collections
- Administrative and Clerical Support
- Verbal and Written Communication
- File and Database Management
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Customer Service Representative (cover Duty)
Celcom Axiata Berhad
06.2005 - 06.2006
Credit Control Assiociate
Celcom Axiata Berhad
08.1995 - 06.2020
Receptionist Cum Telephone Operator
Cellular Communication Network Berhad Malaysia
08.1992 - 09.1995
Bachelor Degree In Management With Honours -
Open University Malaysia
Diploma In Business Administration -
International Islamic University Malaysia
Malaysian Certificate Of Education -
Green Road Secondary School
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