Linda Santorum
Kawerau
Summary
I'm Linda, I'm 20 years old and I was born in Trentino Alto Adige, in northern Italy.
I decided to undertake an experience life, so 3 months ago I arrived in the beautiful New Zealand with a one year Working Holiday Visa.
I'm a motivated individual with 3 years of experience in the field of tourism, serving customer, providing solving problems. Quick learner with the desire to grow skills.
High level of organization of spaces and cleanliness of them.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Malga San Giovanni Restaurant
Arco
05.2021 - 08.2024
- Promoted high customer satisfaction by taking orders, resolving problems, providing recommendations and serving them with a friendly attitude.
- Maintained cleanliness of kitchen and dining area by sweeping floors, wiping down tables and removed dirty plates to provide clean, welcoming environment.
- Processed payments accurately using POS system.
- Used proper cleaning supplies and methods to disinfect counters where food had been prepared.
- Filled and served various beverages for customers.
- Chopped ingredients and prepped food items ahead of lunchtime rush periods.
- Collaborated with team to deliver timely service of items.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations an developed strong customer relationships to encourage repeat business.
Ice Cream Server
Il Gelatiere
Arco
04.2022 - 12.2023
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Served and scooped ice cream for cones, cups and sundaes and made milkshakes for customers.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Cleaned tables, chairs and areas after customer use.
- Memorized menu items, identifying allergens to streamline service to customers.
- Restocked supplies of napkins, straws, spoons, tubs and other items as needed.
- Managed POS register to complete customer transactions.
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
Education
Middle School of Arco "Nicolo' D'Arco"
ArcoSkills
- Attention to Detail
- Continuous Improvement
- Problem-Solving Aptitude
- Adaptability
- Multitasking
- Customer Retention Strategies
- Relationship Building
- Organizational Skills
- Interpersonal Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Active Listening
Affiliations
I am very interested in interior design.
In my free time I love hiking, playing sports, being in nature, making adventures, travelling and reading books.
I like socializing with people and have good relationship with them.
I have perfect skills with children.
Languages
Italian
First Language
English
Intermediate (B1)
B1
German
Elementary (A2)
A2
Spanish
Elementary (A2)
A2
Certification
- Full International Driving License.
Timeline
Ice Cream Server
Il Gelatiere
04.2022 - 12.2023
Customer Service
Malga San Giovanni Restaurant
05.2021 - 08.2024
Middle School of Arco "Nicolo' D'Arco"
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