Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Lisa Laurenti

Brisbane,BO

Summary

As a friendly and adaptive team player, I enhanced customer satisfaction and sales, embodying a results-oriented approach with a blend of hard and soft skills crucial for dynamic environments. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista & FOH

E'Nosteria Naviglio
10.2021 - 08.2024
  • Ensured workspace cleanliness and organization to enhance productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made coffee, took order.
  • Handled payments and cash transactions.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Promoted additional items with beverages, increasing store sales.

Bar Manager

Adria International Raceway
03.2019 - 05.2021
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Interacted with people from all over the world.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Commercial Employee

Aveva
09.2018 - 02.2019
  • Advised on capture strategy, solutions and costing and pricing deals.
  • Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty.
  • Leveraged and deployed B2B pricing tools.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Provided exceptional customer service.
  • Managed document archiving in both paper and digital formats.

Translator

ULSS 5 (Local Health)
10.2017 - 12.2017
  • Translated documents from Italian to English.
  • Reviewed final work to spot and correct errors in punctuation, grammar and translation.
  • Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
  • Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
  • Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.

Education

Master of Arts - Leadership For International Relations

Italy USA Foundation
Rome
04.2024

IELTS Academic - English

British Council
London
03.2023

Bachelor of Arts - Modern Languages And Literatures

University of Ferrara
Ferrara, Italy
11.2022

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Adaptive and creative
  • Committed to continuous improvement and contributing to team success with 5 years experience in hospitality as a barista
  • Espresso machine operation
  • Menu Memorization
  • Hospitality service expertise
  • Attention to Detail
  • Adaptable and Flexible

Accomplishments

  • Won the young America award in 2023, went to Rome to the Chamber of Parliamentary Groups to collect it.

Certification

  • IELTS ACADEMIC, C1 level, BRITISH COUNCIL.

Languages

French
Upper intermediate (B2)
German
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Barista & FOH

E'Nosteria Naviglio
10.2021 - 08.2024

Bar Manager

Adria International Raceway
03.2019 - 05.2021

Commercial Employee

Aveva
09.2018 - 02.2019

Translator

ULSS 5 (Local Health)
10.2017 - 12.2017

Master of Arts - Leadership For International Relations

Italy USA Foundation

IELTS Academic - English

British Council

Bachelor of Arts - Modern Languages And Literatures

University of Ferrara

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Lisa Laurenti