Liviana Sorrentino
Nola
Summary
Motivated and positive worker with a great desire to discover new contexts but especially new countries, languages and cultures. Passionate about putting the customer at ease and satisfying the needs of all. Very team-oriented and collaborative.
Overview
1
1
year of professional experience
Work History
National Social Services Volunteer
Fondazione "In Nome Della Vita"
09.2023 - Current
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Enhanced client experience by providing empathetic support and guidance during difficult situations.
- Assisted clients in accessing essential resources and services, such as housing, healthcare, and financial aid.
- Promoted healthy communication within families through mediation sessions and conflict-resolution strategies.
Receptionist
Villa Minieri Resort & SPA
09.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Master's Degree - Language Interpretation And Translation
University of Naples "Suor Orsola Benincasa"
Naples, Italy04.2024
Erasmus+ - Foreign Languages
Universidade De Lisboa
Lisbon01.2022
Bachelor's Degree - Language Interpretation And Translation
University of Naples "Suor Orsola Benincasa"
Naples, Italy07.2021
Skills
- Interpersonal Skills
- Empathy and Compassion
- Client Advocacy
- Organizational Skills
- Computer Literacy
- Team Collaboration
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
Timeline
National Social Services Volunteer
Fondazione "In Nome Della Vita"
09.2023 - Current
Receptionist
Villa Minieri Resort & SPA
09.2022 - 09.2023
Master's Degree - Language Interpretation And Translation
University of Naples "Suor Orsola Benincasa"
Erasmus+ - Foreign Languages
Universidade De Lisboa
Bachelor's Degree - Language Interpretation And Translation
University of Naples "Suor Orsola Benincasa"
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