Loredana Madalina Fratica
San Cesareo
Summary
Reliable with a strong motivation to grow professionally, knows how to deal with the tasks assigned with commitment and determination, always acting in compliance with the feedback and recommendations of colleagues and superiors with a view to continuous improvement of the service.
Excellent communication skills and excellent mastery of the Microsoft Office package. An enterprising and determined personality with a strong desire to grow professionally, contributing proactively to the achievement of individual and team goals.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Ita Airways
07.2024 - 10.2024
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Assisted passengers in boarding and deplaning aircraft.
- Welcomed passengers aboard and provided overview of safety procedures.
Flight attendant
Ryanair
03.2023 - 07.2024
- Facilitated boarding process by greeting passengers upon arrival and providing direction to seats.
- Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
- Properly communicated between the flight deck and the cabin crew prior to and during flights.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Promoted safety, comfort and welfare of passengers.
Sales Assistant
Pratesi Hotel Division Srl
08.2023 - 12.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Sales Assistant
Tata Srl
03.2022 - 07.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Managed efficient cash register operations.
Secretary
Valore Casa
07.2017 - 12.2017
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Management of the reception area with reception service
- Organization of telephone correspondence
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
High School Diploma -
IIS PERTINI FALCONE
07.2016
Skills
- Costumer Complaint Resolution
- Service-Oriented
- Ability to work in team
- Multitasking
- Computer skills
- Communication skills
- Organization and Time Management
- Emergency care
Languages
Romanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
French
Upper intermediate (B2)
Timeline
Flight Attendant
Ita Airways
07.2024 - 10.2024
Sales Assistant
Pratesi Hotel Division Srl
08.2023 - 12.2023
Flight attendant
Ryanair
03.2023 - 07.2024
Sales Assistant
Tata Srl
03.2022 - 07.2022
Secretary
Valore Casa
07.2017 - 12.2017
High School Diploma -
IIS PERTINI FALCONE
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