Lorenzo Belladonna
Salerno
Summary
Personable, dedicated, and communicative customer service professional motivated to contribute to company success. Experienced in managing large volumes of inbound calls while maintaining satisfactory relationships with customers. Proficient in CRM systems, active listening, and multitasking capabilities.
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Sunrise
05.2023 - 08.2024
- Provided comprehensive support in the WIN sector, including PCs, routers, and internet connections
- Assisted customers via phone, troubleshooting technical issues and offering tailored solutions
- Collaborated with third-party technicians on-site for installations and maintenance tasks
- Delivered exceptional customer service by addressing inquiries and resolving complaints
- Conducted sales alongside technical support, promoting relevant products and services to meet customer needs
- Handled approximately 80 incoming calls per day
Customer Service Representative
SITEL
09.2022 - 03.2023
- Assisted customers with billing procedures, payment processing, and account assistance
- Assessed customer needs and tailored product recommendations to maximize satisfaction
- Resolved problematic customer concerns, maintaining a high-quality service standard
- Educated customers on special pricing opportunities and company offerings
- Handled telephone calls promptly to reduce hold times and improve customer experience, approximately 60 calls per day
- Processed orders, returns, and exchanges, ensuring smooth fulfillment
Assistant Bar Manager
Calypso
09.2021 - 09.2022
- Developed strategies to increase revenue through innovative promotions, specialty drinks, and customer-focused events
- Maintained stock levels of alcoholic beverages and ensured compliance with regulations
- Collaborated with managers to organize special events and promotions
- Supported servers with specialty drink preparation during high-demand periods
Customer Service Representative
TELUS International
09.2019 - 09.2020
- Managed reporting, documentation, and escalation procedures as required
- Responded to customer inquiries regarding products, services, and company information
- Monitored accounts for signs of fraud or missed payments
- Completed professional training to enhance accuracy and productivity
- Applied best practices in CRM systems to streamline service delivery
- Handled 100+ requests per day
Skills
- System implementation
- Shipping and receiving
- Product optimization
- Retail sales and customer service
- CRM systems expertise
- Inbound and outbound calling
- Customer complaint resolution
- Problem-solving abilities
- Stockroom procedures
- Clerical support
- Credit card payment processing
- Technologically savvy
- Report creation
- Customer service
- Problem resolution
- Outstanding communication skills
Languages
Italian
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
Spanish
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Agent
Sunrise
05.2023 - 08.2024
Customer Service Representative
SITEL
09.2022 - 03.2023
Assistant Bar Manager
Calypso
09.2021 - 09.2022
Customer Service Representative
TELUS International
09.2019 - 09.2020
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