Lorenzo D'Ambrosio
DIOR
Milano
2
Languages
16
years of professional experience
Country Operation Manager business oriented. Always focused on KPI's and goals. Dynamic and multi-tasking, with an awareness of the importance of working at a deep level as weel. Team leader and sharing vision. I used to work under pressure because I think pressure is a privilege.
Esperienza lavorativa
Operations Manager Italy
3 Years 6 Months- Retail: business support
- Operations: ensure the operational activities of all Italian Store (15 Boutique + 5 resorts) with efficiency and punctuality.
- Operations: stock Management and Shrinkage Rate in Target.
- Operations: monthly cycle counts and annual inventory management.
- Operations: create and drive the Ops Community (40 people).
- Operations: set the country goals for Ops Team.
- Hr: creating career development plan for Boutique Operations team (Stockist, Operations, Cashier).
- Retail Performance: management of ''Retail Excellence Certification audit'' organized to analyze and improve the boutique organizzation.
- Internal Audit: monthly analysis of all the transaction and process (es. Sales or Stock Adj).
- Procedure: weekly follow up with all the Stores.
- Finance: annual budget costruction (capex & opex).
- Facilities & Maintenance: guarantee the quality in all the stores.
- Boutiques: ensure the smooth opening and closing of new stores/resorts
- Digital: leader of digital implementations.
- Events: active support in the preparation of national event (es. Villa Dior, FJ event in Florence and Venice).
- Merchandising & Supply chain: optimal responsiveness in product handling to support the business
Store Operation Manager
5 Years 5 Months- Operation activities in 3 different boutiques (Rome Condotti, Rome Piazza, Roma Rinascente)
- Operation Team management and developments
- Project Leader for all back office tool evolution (Ex. Digital Archiving, 5S)
- Process management improving it in terms of efficiency
- Creation of Operation Training Center in Rome (6 people trained from South Europe in 6 months)
- Procedure monitoring & creation of process support tools
- Cycle count and Annual inventory
- Manager Support
Admin Specialist
4 Months- Operation activities in Venice and Cortina boutiques
- Cortina boutique Re-Opening
- Supervise till operations
- Stock & Logistics management
- Cycle count and annual inventory management
- Sales Associate training focused on back office and cash desk activities
Admin Specialist
7 Months- Operation activities in Forte dei Marmi
- Forte dei Marmi, Capri, Cortina, Portofino boutiques Re-Opening
- Capri Riccio Pop-up opening
- Supervise till operations
- Stock & Logistics management
- Cycle count and annual inventory management
- Operation back up support for all Resorts in Italy
- Forte dei Marmi, Capri, Cortina, Portofino boutiques closing
Admin Specialist
4 Months- Cortina boutique opening following all the operation activities
- New dealers resource
- Supervise till operations
- Stock & Logistics management
- Cycle count and annual inventory management
Admin Specialist
1 Year 11 Months- Roma Piazza boutique opening
- Supervise till operations
- Stock & Logistics management
- Cycle count and annual inventory management
Sales Assistant
5 Years 7 Months- Sales Assistant
- Cashier
- Stockist associate
Sales Assistant
1 Year 7 Months- Sales Assistant
- Cashier
- Stockist associate
Istruzione
High school diploma - Scienze Sociali
Competenze
Team management
People development
Leadership
Problem-Solving
Multi-Tasking
Ability to work under pressure
Deep work
Name
Titolo: Store Operation Manager
Languages
English - B1
Principiante
Italiano
C2
Madrelingua
Hobby e interessi
Sports
music and travel
Cronologia
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