Lorenzo Gorini
Sydney
Summary
Hello, my name is Lorenzo I'm Italian 21 years old boy.
I'm currently in Sydney, with WHV, trying to find a new working experience that can help my grow in my personal career path. Team work and problem solving are my strength point.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Representative
Costa Cruise Lines
12.2022 - 01.2024
- Increased sales revenue by identifying and targeting high-potential clients.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Customer Service Representative
Vinted
09.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Istituto Tecnico Bramante Genga
Pesaro, Italy06.2021
Skills
- Network Development
- Lead Generation
- Customer Retention
- Sales Forecasting
- Sales Development
- Sales Closing
- Relationship Building
Affiliations
- Football player
- Drone pilots
- Photography
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Certification
International car drive license
Digital Skill
Microsoft Office, Microsoft Word, Microsoft Excell, Microsoft Power Point,
CRM, Autocad, Archicad.
Timeline
Sales Representative
Costa Cruise Lines
12.2022 - 01.2024
Customer Service Representative
Vinted
09.2021 - 11.2022
High School Diploma -
Istituto Tecnico Bramante Genga
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