Lorenzo Lando
Nepean
Summary
Dynamic hospitality professional with a proven track record at Hotel Aqua, excelling in order-taking and complaint handling. Recognized for enhancing guest satisfaction through exceptional service and wine pairing, drinks preparation and wine pairing. Strong social perceptiveness and thorough work ethic contribute to seamless dining experiences and positive customer relationships.
Has been training on bartending in spare time, with a focus on techniques, fundamentals, spirits profiles and cocktail building.
Overview
8
8
years of professional experience
Work History
Hotel Waiter
Hotel Aqua
11.2023 - Current
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
- Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Garnished completed orders and arranged foods to please customers.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
Customer Greeter
Battistolli Servizi Integrati S.r.l
03.2021 - 06.2023
- Assisted with special events or sales promotions, ensuring seamless execution and heightened customer interest.
- Maintained up-to-date knowledge on store policies, procedures, products, and services to provide accurate information to guests.
- Coordinated closely with security personnel when needed to address any safety concerns or incidents at the store entrance promptly.
- Monitored foot traffic patterns within the store entrance area, adjusting greeting strategies accordingly for maximum impact.
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
- Collaborated with fellow greeters and team members to create a cohesive and effective front-of-store presence.
- Managed customer inquiries, directing them to appropriate departments or staff members for further help.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
- Demonstrated strong communication skills while answering questions about various products or services available instore.
- Acted as first point of contact for visiting clients and customers.
Fast Food Worker
McDonald's
06.2020 - 08.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Assisted with preparing salads and cold food items.
Metal Fabricator
G.B.M. SNC Di Galiazzo Giuliano & C
08.2019 - 12.2019
- Accurately interpreted blueprints and technical drawings to fabricate high-quality metal products according to specified dimensions.
- Maintained a safe working environment by enforcing strict safety protocols and conducting regular equipment inspections.
- Performed routine maintenance on fabrication equipment, prolonging the life of machinery and preventing costly repairs or downtime.
- Achieved consistent adherence to project deadlines through effective prioritization of tasks in a high-pressure work environment.
- Supported quality assurance efforts by performing thorough inspections of completed metalwork, identifying any defects or inconsistencies before delivery to clients.
- Utilized various metalworking tools such as shears, press brakes, plasma cutters, and punches to produce precise cuts and bends in sheet metals.
Security Site Supervisor
Metroservices S.r.l.
02.2019 - 06.2019
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Event Attendant
"VERONA 83" Divisione Coopgress
01.2018 - 05.2018
- Adhered to safety guidelines and regulations during all stages of event preparation and execution, minimizing risks for attendees.
- Coordinated with event organizers for seamless execution of event logistics and setup.
- Managed inventory control, ensuring all necessary supplies were available for each event.
- Streamlined registration processes using digital tools, reducing wait times for attendees upon arrival at events.
- Enhanced event attendee experience by ensuring smooth registration and check-in processes.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
Education
High School Diploma -
Alvise Cornaro
Veneto07-2017
Skills
- Cleanliness
- Order taking
- Social perceptiveness
- Reservation management
- Memory retention
- Foreign language (Italian)
- Table setting
- Allergy awareness
- Professional attitude
- Wine pairing
- Problem-solving
- Complaint handling
- Thorough work ethic
Hobbies
- Cinephile
- Model hobbyist
- Mixology
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Hotel Waiter
Hotel Aqua
11.2023 - Current
Customer Greeter
Battistolli Servizi Integrati S.r.l
03.2021 - 06.2023
Fast Food Worker
McDonald's
06.2020 - 08.2020
Metal Fabricator
G.B.M. SNC Di Galiazzo Giuliano & C
08.2019 - 12.2019
Security Site Supervisor
Metroservices S.r.l.
02.2019 - 06.2019
Event Attendant
"VERONA 83" Divisione Coopgress
01.2018 - 05.2018
High School Diploma -
Alvise Cornaro
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