Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Lorenzo Messina

Toronto

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Pizza Hub Restaurant
  • Strong critical thinking skills, able to analyze data
  • Capable of identify patterns, and extract actionable insights and information from multiple sources
  • Efficient and detail-oriented.

Host/Runner/Busser

Le Quarte Gourmet Pizzeria
  • Assigning parties to appropriate size tables and based on server rotation
  • Escorting guests to their table and providing them with a small introduction to the restaurant and menu
  • Assisting servers by delivering food and drinks to the tables promptly
  • Providing a unique guest experience by creating an entertaining table service upon delivering food and drinks
  • Catering large parties and events, including birthday parties, engagement parties, weddings, and baptisms
  • Removing plates and glasses from the table in between courses or upon the guest finishing their meal
  • Wiping down tables and chairs, sweeping the floor, and preparing the table for the next party.

Server/Host

Tutto Italia (Epcot - Disney World)
09.2022 - 09.2023
  • Greeting tables in a friendly and positive attitude within 1-5 minutes upon their arrival
  • Offering waters and other drinks on the menu including wine, beer, cocktails, soda, or coffee
  • This includes pairing wine, beer, and cocktails with food items on the menu
  • Suggesting appetizers and small plates on the menu for the table to start with
  • Asking guests open-ended questions about food and drink items they like or are interested
  • Listening to the guests and writing down the table's order, then inputting the orders into a POS system
  • Personalizing the experience with the guest and giving them an unforgettable experience
  • Ensuring that the food is delivered to the table in a timely manner
  • Problem-solving with guests to ensure that they walk away happy after their meal
  • Once the guests have finished their main course, offering the table desserts and drink options to finish off their meal
  • Memorizing the food and drink menu, including the ingredients used and possible allergens.

Server

Pizzantica Restaurant
01.2021 - 02.2022
  • Welcoming guests to the restaurant in an optimistic manner
  • Delivering food and drinks to table within an appropriate time period
  • Clearing away places in between courses and at the end of the entire meal
  • Completing payments in cash, debit/credit card, and Apple Pay
  • Assisting tables with their orders and suggesting food and drink options on the menu.

Host/Runner/Busser

Albatros Restaurant
06.2018 - 08.2018
  • Cheerfully welcoming guests into the restaurant.

Server

Belvedere Lounge Bar
05.2017 - 08.2017
  • Providing drink service in a beach lounge bar
  • Listening and receiving drink orders from patrons and reciting guest's orders to the bartenders
  • Transporting drinks from the bar back to the guest swiftly and direct
  • Removing any unused and finished drinks from the guests
  • Restocking wine, liquor, beer, mixers, and garnishes for the bar
  • Assisting bartenders by slicing lemons and limes, changing out kegs, wiping down the bar top and surrounding areas, and returning clean glasses for the bartender to use.

Skills

  • Fluent in Italian and English
  • High-volume dining
  • Food and Beverage Upselling
  • High Energy and Stamina
  • Cash Handling
  • Exceptional customer service

Certification

  • Food Handler Certificate
  • Smart Serve Certificate

Languages

English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)

Timeline

Server/Host

Tutto Italia (Epcot - Disney World)
09.2022 - 09.2023

Server

Pizzantica Restaurant
01.2021 - 02.2022

Host/Runner/Busser

Albatros Restaurant
06.2018 - 08.2018

Server

Belvedere Lounge Bar
05.2017 - 08.2017

Server

Pizza Hub Restaurant

Host/Runner/Busser

Le Quarte Gourmet Pizzeria

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Lorenzo Messina