Sports and music
Lorenzo Monti
student
Milan
Summary
Dynamic professional with a proven track record in enhancing customer engagement and client retention, demonstrated at Belfagor Sneakers through effective training and relationship-building. Skilled in consultative selling and fluent in multiple languages, including English, French, and Spanish. Expertise in customer complaint resolution with a positive attitude
Overview
5
5
years of professional experience
4
4
Languages
Work History
Client Advisor
Belfagor Sneakers
11.2023 - 03.2024
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Receptionist
Class Editori
10.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Translator
Bitubulk Srl
06.2019 - 07.2019
- Translated documents from English,French and Spanish to Italian.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
Education
No Degree - Communication And Public Relations
IULM
Milan, Italy07.2025
Skills
- Client interaction
- Customer Engagement
- Customer Complaint Resolution
- Client Retention Strategies
- Consultative Selling
Additional Information
In 2019, from July to August i've been part of the volunteer group at the Chicago Botanic Garden; where i took care of a group of children providing new activities each day
Interests
Timeline
Client Advisor
Belfagor Sneakers
11.2023 - 03.2024
Receptionist
Class Editori
10.2021 - 06.2022
Translator
Bitubulk Srl
06.2019 - 07.2019
No Degree - Communication And Public Relations
IULM
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