Lorenzo Novelli
Rome
Summary
Strong communication skills in foreign languages developed through a degree in Linguistic and Cultural Mediation, with a focus on English and Mandarin Chinese, and enriched by related university activities.
Experience in the airport sector specializing in check-in and boarding operations. Used to working in fast-paced and dynamic environments without compromising on service quality and on adhering to safety regulations.
Skilled in airport systems including Amadeus Altea, used for check-in and boarding with ITA Airways and Air Canada, as well as Angel Lite and Eterm for Air China operations.
Overview
5
5
years of professional experience
Work History
Airport Ground Staff
Aviapartner
Fiumicino, RM
03.2025 - Current
- Handling of check-in and boarding operations with high efficiency.
- Assistance of transit passengers providing information and support as needed.
- Providing customer service during irregular operations such as flight cancellations or rebooking situations.
- Gained operational experience with Altea, Angel Lite and Eterm systems.
Airport Ground Staff
Swissport International Ltd
Fiumicino, RM
04.2024 - 02.2025
- Handling of check-in and boarding operations with high efficiency.
- Assistance of transit passengers providing information and support as needed.
- Providing customer service during irregular operations such as flight cancellations or rebooking situations.
- Gained operational experience with Altea, Angel Lite and Eterm systems.
Administrative Assistant
GRAFIPRO S.R.L.
Roma, RM
03.2021 - 01.2022
- Assistance with active and passive billing cycles.
- Managing document archiving in both physical and digital forms.
- Regular use of common digital tools relevant to the role.
Film Extra
Picomedia S.R.L.
Rome, Italy
09.2020 - 12.2020
Administrative Assistant
GRAFIPRO S.R.L.
Roma, RM
05.2020 - 12.2020
- Assistance with active and passive billing cycles.
- Managing document archiving in both physical and digital forms.
- Regular use of common digital tools relevant to the role.
Education
Bachelor's Degree - Linguistic And Cultural Mediation English-Mandarin
Università Degli Studi Roma Tre
Rome, Italy02.2021
Skills
- Fast learner with strong listening skills
- Ability to work independently and accurately
- Problem-solving capabilities
- Proficiency using Amadeus Altea systems
- Proficiency using Angel Lite and Eterm systems
- Strong foreign language skills
- Familiarity with check-in and boarding procedures
- Good interpersonal and teamwork abilities
- Operational flexibility
- Awareness of safety regulations
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Japanese
Elementary (A2)
French
Beginner (A1)
Timeline
Airport Ground Staff
Aviapartner
03.2025 - Current
Airport Ground Staff
Swissport International Ltd
04.2024 - 02.2025
Administrative Assistant
GRAFIPRO S.R.L.
03.2021 - 01.2022
Film Extra
Picomedia S.R.L.
09.2020 - 12.2020
Administrative Assistant
GRAFIPRO S.R.L.
05.2020 - 12.2020
Bachelor's Degree - Linguistic And Cultural Mediation English-Mandarin
Università Degli Studi Roma Tre