Lorenzo Picchiò
Perugia
Summary
Dynamic and multilingual hospitality professional with extensive experience in front desk operations, guest relations, and property management. Proficient in delivering exceptional customer service and skilled in utilizing digital tools for property and guest management. Passionate about creating memorable guest experiences and maintaining operational excellence in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Tourist Property Manager
Self-Managed
01.2023 - Current
- Managed Airbnb listings, guest check-ins/outs, and property maintenance
- Drafted rental contracts and ensured compliance with local regulations
- Utilized platforms such as 'Staytour' for tourist tax management and 'Alloggiati' for guest registration
Waiter and Housekeeping Staff
Thatched Cottage Hotel
06.2019 - 08.2019
- Delivered excellent table service, accommodating guest dietary preferences
- Supported housekeeping staff to maintain high standards of cleanliness and presentation
Check-In Desk Agent
SASE SPA - Aeroporto Internazionale dell'Umbria
04.2018 - 06.2018
- Assisted passengers with check-in procedures, baggage handling, and boarding pass issuance
- Addressed customer concerns and provided solutions promptly
- Ensured compliance with safety and security regulations during operations
Front Desk Receptionist
Relais dell'Olmo 4S
05.2017 - 06.2017
- Welcomed guests and managed check-ins and check-outs efficiently
- Coordinated with housekeeping and maintenance to ensure room readiness
- Assisted guests with inquiries and provided local recommendations to enhance their stay
Front Desk Receptionist
Sangallo Palace 4S
03.2017 - 04.2017
- Handled reservation processes, payments, and guest complaints with professionalism
- Maintained accurate records of bookings and coordinated room assignments
- Delivered personalized service to cater to diverse guest needs
Education
Bachelor of Science - Tourism
Università Per Stranieri Di Perugia
07-2025
Certificate - English Grammar for Effective Communication
Virginia Commonwealth University
Richmond, VA09.2023
Erasmus Exchange Program -
Haaga-Helia University of Applied Sciences
12.2020
Skills
- Multilingual
- Customer Service
- Guest Relations
- Reservation Systems
- Property Management Systems
- Microsoft Office Suite
- Google Workspace
- Organizational Skills
- Problem-Solving Skills
Personal Information
Driving License: Class B (Automobile)
Volunteer
FAI (Fondo Ambiente Italiano), Perugia, Italy, 01/01/18, Present
Timeline
Tourist Property Manager
Self-Managed
01.2023 - Current
Waiter and Housekeeping Staff
Thatched Cottage Hotel
06.2019 - 08.2019
Check-In Desk Agent
SASE SPA - Aeroporto Internazionale dell'Umbria
04.2018 - 06.2018
Front Desk Receptionist
Relais dell'Olmo 4S
05.2017 - 06.2017
Front Desk Receptionist
Sangallo Palace 4S
03.2017 - 04.2017
Certificate - English Grammar for Effective Communication
Virginia Commonwealth University
Erasmus Exchange Program -
Haaga-Helia University of Applied Sciences
Bachelor of Science - Tourism
Università Per Stranieri Di Perugia
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