Lorenzo Valentini

I worked from April 2016 to October 2018 at London Gatwick Airport (UK), from November 2018 to May 2022 at Marco Polo Airport in Venice, and currently, I am stationed at Milan-Malpensa Airport. My duties include, but are not limited to:

• Following company regulations and rules to promote a safe environment for travelers and colleagues.
• Explaining and demonstrating safety and emergency procedures to passengers prior to takeoff.
• Greeting passengers, assisting with carry-on baggage storage and delivering onboard announcements.
• Resolving passenger conflicts and medical emergencies during flights.
• Serving beverages and food items from refreshment carts and providing information about in-flight offerings to passengers.

During the Extraordinary Jubilee of Mercy (2015-2016), I collaborated with the "Servizio Civile Nazionale" as part of the project 'The Places of Pilgrims,' providing practical assistance to tourists arriving in the city of Rome.

My duties required:

• Exhibiting excellent communications and customer service relations skills.
• Developing and implemented strategies to enhance quality of social services.
• Providing support to social service clients in navigating available resources.

I was responsible for cultural promotion and comprehensive customer care at the Italian Pavilion at Epcot - Walt Disney World Resort. My duties included:

• Sales assistant and merchandising for the perfume and fragrance boutique featuring famous Italian brands such as Prada, Acqua di Parma, and Fendi.
• Merchandising and product storytelling at an artisan workshop specializing in Venetian masks and Murano glass.
• Direct sales and promotion of Italian wine products from labels such as Banfi, Bolgheri, and Livio Felluga.

I worked as a freelance translator and dialogue writer, adapting scripts for TV series, films, and documentaries for Italian television. My skills included:

• Translating documents from English to Italian and from Spanish to Italian.
• Researching cultural etiquette and specific use of slang words.
• Reviewing final work to spot and correct errors in punctuation, grammar, and translation.