LOUKIA MITROPOULOU
MUNSBACH
Summary
Detail-orientated professional with 7 years of experience within the financial industry of Luxembourg and legal background, adept at making critical decisions and managing deadlines. With expertise in analysis and problem-solving skills, dedicated to company growth and improvements.
Overview
10
10
years of professional experience
Work History
Risk Specialist
Lombard International Assurance
Luxembourg
01.2024 - Current
- Identified operational issues, analysed information and provided solutions to problems.
- Prepared timely and accurate reporting and analysis by conducting processes reviews and control testings.
- Developed my role as the contact point for issues identification and resolution for Compliance, Regulatory Affairs, Legal, Contracts and Wealth Solutions departments.
Business Controller
International Financial Data Services, State Street
Luxembourg, Luxembourg
08.2021 - 01.2024
- Analysed operational errors to find the root cause of the issues and enhance the business processes.
- Managed the complaints handling procedure to ensure timely complaints resolution and reporting.
- Managed comprehensive operational reporting and analysis on a monthly basis.
- Organised monthly meetings with business' delegates to ensure compliance with SLAs and service efficiency.
- Facilitated training sessions on GDPR and processes for staff.
Transfer Agent, Investor Services
International Financial Data Services, State Street
Luxembourg, Luxembourg
08.2017 - 08.2021
- Delivered exceptional customer service to ensure client satisfaction and avoid complaints.
- Acted as first point of contact for clients regarding investors' queries by managing emails or responding to phone calls.
- Provided detailed information and advice on deals processing and/or AML/KYC queries.
- Followed regular AML/KYC and financial fraud trainings.
Translation Intern
European Parliament
Luxembourg, Luxembourg
03.2017 - 06.2017
- Assisted in the development of a glossary (IATE database) for frequently used terms to standardise translations across projects.
- Conducted research to understand context, ensuring translations were culturally and contextually appropriate.
- Translated (mainly legal) documents from English, French and Spanish to Greek, maintaining original meaning.
- Managed multiple translation assignments simultaneously, meeting all deadlines without compromising quality.
Lawyer
Psarrakis Law Firm
Athens, Greece
09.2016 - 03.2017
- Provided legal advice to clients for optimum outcomes (main legal domains: banking law, criminal law, private law, corporate law).
- Drafted legal documents, letters and contracts tailored to client's needs, ensuring complete accuracy.
- Reviewed evidence and case documens, identifying key information crucial to client representation.
- Represented clients in court, effectively arguing cases and securing favourable outcomes in various legal matters.
- Upheld strict confidentiality regarding client information, maintaining trust and integrity in professional relationships.
Trainee Lawyer
Bank Information Systems, TIRESIAS
Athens , Greece
09.2014 - 09.2015
- Shadowed trained lawyers to obtain an extensive understanding of legal matters, best practices, policies and regulations (main legal domains: personal data protection law, banking law, corporate law, criminal law, labour law).
- Prepared complex cases for court, including researching, generating paperwork, interviewing and gathering evidence.
- Drafted legal documents, contributing to successful case outcomes.
- Reviewed and analysed contracts to identify legal risks and provide recommendations for mitigation.
Education
Master - European and International Law
Université Grenoble-Alpes
Grenoble, France2016
Bachelor - Law
National Kapodistrian University
Athens, Greece2014
Skills
- Analytical and critical thinking
- Complaint handling and resolution
- Meticulous eye for detail
- Knowledge of Microsoft Office
Languages
Greek
First language
English
Proficient
C2
French
Advanced
C1
Turkish
Intermediate
B1
Spanish
Intermediate
B1
German
Elementary
A2
Timeline
Risk Specialist
Lombard International Assurance
01.2024 - Current
Business Controller
International Financial Data Services, State Street
08.2021 - 01.2024
Transfer Agent, Investor Services
International Financial Data Services, State Street
08.2017 - 08.2021
Translation Intern
European Parliament
03.2017 - 06.2017
Lawyer
Psarrakis Law Firm
09.2016 - 03.2017
Trainee Lawyer
Bank Information Systems, TIRESIAS
09.2014 - 09.2015
Master - European and International Law
Université Grenoble-Alpes
Bachelor - Law
National Kapodistrian University