Lovanee Ramen
Milan
Summary
Used to work in a fast paced environment .Enthusiastic and eager to contribute to the success of the team through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and improve in what I do and always ready and focused under stress
Overview
9
9
years of professional experience
Work History
Business Development Manager
MUGO S.R.L Climate Tech Company
06.2023 - Current
- Managing communications and aligning the team to achieve increasingly ambitious goals.
- Coordination of activities and assignment of tasks based on the experience and skills of each team member.
- Implementation of business processes and definition of business strategies.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Portfolio management and expansion, consolidation of customer loyalty through obtaining insights on current and future needs.
- Developing insights into marketing campaigns for the purpose of evaluating performance in comparison to the target.
- Direct management of marketing projects in all their phases, including conceptual planning, deadline management, and final implementation.
- Making lists of potential customers based on regional markets and assigning sales assignments to the internal team.
Business Development Manager
Hinto S.R.L Tech Comany
07.2022 - 06.2023
- Management of the entire sales process through customer research, preparation of commercial offers, drafting and signing contracts.
- Supervision of the Webtech area projects through continuous alignments with PO and dev involved.
- Study of the market, targets and competitors for the definition of medium- and long-term business objectives.
- Evaluation of customer needs through periodic meetings and follow-up and identification of customer requirements for the development of solutions to increase business productivity and profit.
- Attendance at meetings, industry events, conferences and travel with active customers for commercial and business planning purposes.
- Elaboration, initiation and optimisation of marketing strategies based on business objectives, product specifications, market data and budget factors.
People Ops Specialist / Project & Comms Manager
Gorillas Technologies Italy S.R.L
05.2021 - 07.2022
- Creation of acquisition and training processes.
- Developing assessment for new city and creation of new assessment slots for increasing existing staff.
- Follow entire process of onboarding and training of acquired staff.
- People activities and monitoring contractual deadlines and Warehouse staff behavior through continuous feedback exchange with City and WH managers.
- Training processes to WH manager and monitoring of work task and KPI
- POC of various partners and vendors working with Warehouses.
- Ongoing research and recruitment for HQ team.
- Creating and launching surveys to monitor employee satisfaction
- Sending out communications by directives received from Global team
- Constant work with Global team and OPS team for business development
Operations Associate
Deliveroo Italy S.r.l
04.2019 - 05.2021
- Riders' fleet performance analysis and support
- Offboarding process and analysis on cases of fraud, misuse of Rider account and misbehavior
- Management of insurance cases with Inail and Qover
- Analysis of insurance process quality via periodical surveys
- Implemented new service policies
- Worked with teams and people globally to define best practice and strategy
Visual Merchandiser & Sale
A.G. Spalding & Bros
05.2014 - 03.2018
- Restructured company merchandising standards to increase customer traffic and product exposure
- Presented store update suggestions and layouts to management and stakeholders
- Worked with managers and advertising directors to optimize promotions.
- Support customers during sales by providing the best products to help close the deal
Education
Master's Degree - Marketing Research
Università Cattolica Del Sacro Cuore
Milan, Italy09.2017
Bachelor’s Degree - Public Relations And Organizational Communication
Università Cattolica Del Sacro Cuore
Milan, Italy10.2014
Skills
- Monitoring own and team performances and self-correcting
- Teamwork with excellent cross-team and cross-functional relationship
- Written and verbal communication skills
- Highly effective organizational skills and IT SKILLS
- Office: Microsoft Office Suite, Excel, Powerpoint
- Market & Competitor Research
- Knowledge of sales strategies
Languages
Italian
Native language
English
Advanced
C1
Timeline
Business Development Manager
MUGO S.R.L Climate Tech Company
06.2023 - Current
Business Development Manager
Hinto S.R.L Tech Comany
07.2022 - 06.2023
People Ops Specialist / Project & Comms Manager
Gorillas Technologies Italy S.R.L
05.2021 - 07.2022
Operations Associate
Deliveroo Italy S.r.l
04.2019 - 05.2021
Visual Merchandiser & Sale
A.G. Spalding & Bros
05.2014 - 03.2018
Master's Degree - Marketing Research
Università Cattolica Del Sacro Cuore
Bachelor’s Degree - Public Relations And Organizational Communication
Università Cattolica Del Sacro Cuore
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