Luca Amantia
Varese
Summary
Accomplished professional with a proven track record at Aviapartner Handling S.p.a., enhancing operational efficiency and customer satisfaction through expert navigation of customs procedures and exceptional problem-solving skills. Demonstrated ability to foster teamwork and collaboration, achieving significant improvements in service delivery and client relations. Fluent in [Language], adept in Microsoft Office and reservation software, I excel in high-pressure environments, ensuring seamless travel experiences. Efficient Ticket Agent with 2 years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations.
Overview
3
3
years of professional experience
Work History
Check-in and Boarding Agent
Aviapartner Handling S.p.a.
05.2023 - Current
- Improved communication between ship owners, captains, and port authorities by acting as a liaison during vessel operations.
- Conducted thorough analysis of market trends to identify new business opportunities within the shipping industry.
- Ensured timely arrival of ships by accurately preparing and submitting documentation for customs clearance.
- Upheld the company''s reputation for excellent service by consistently meeting or exceeding client expectations through attentive, professional support.
- Promoted workplace safety through adherence to established protocols in all aspects of boarding agent duties.
- Sold, printed, and issued tickets to guests.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Checked baggage at gate and loaded onto ramp.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- VIP and special assistance for pax
Customer Service Agent
Arvato Bertelsmann S.p.a.
11.2021 - 11.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Contacted customers to return routine and general calls promptly.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Adapted to new applications and maintained knowledge of current technologies.
- Fostered a positive work environment through active participation in team-building activities and initiatives.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
I.T.E.T. Daverio Casula Nervi
Varese, Italy06.2021
Skills
- Effective Multitasking
- Teamwork capabilities
- Strong negotiation
- Emergency response readiness
- Cross-cultural awareness
- Customs procedures knowledge
- Port operations familiarity
- Passport reviews
- Complaint Handling
- Check-in procedures
- Basic computer skills
- Information assistance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Critical Thinking
- Adaptability and Flexibility
- Phone and Email Etiquette
- Microsoft Office
- Professionalism
- Reservation software
- Staff Training
- Payment Processing
- [Language] Fluency
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Check-in and Boarding Agent
Aviapartner Handling S.p.a.
05.2023 - Current
Customer Service Agent
Arvato Bertelsmann S.p.a.
11.2021 - 11.2022
High School Diploma -
I.T.E.T. Daverio Casula Nervi
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