Luca Bigoni
IT Solution Manager
Ferrara (FE)
Summary
An enterprising and expert approach to On-prem and Cloud technologies. Ability to stick to budget without sacrificing quality. More than 20 years in the management and design of technological solutions, achieving ambitious goals in challenging IT environment. Committed to daily efficiency and worker control.
Efficient and precise in organizing teams, with commitment to quality assurance and distribution of daily tasks for fast and excellent work. Skilled in providing satisfactory and budgeted customer service. Ability to avoid cost-related risks based on technical considerations. It offers specialized skills in the design, planning, installation and implementation of complex IT architectures. A continued interest and enthusiasm for the latest emerging technologies.
Previous experiences culminated in the ability to direct IT strategies and manage around 20 internal and external people every day, for the implementation of around 200 projects per year. Specialized skills also in the management and resolution of problems in IT Operations.
Offering specialist skills in the design, installation, troubleshooting and maintenance of IT equipment. Continual interest in the latest emerging technologies. Previous experiences has culminated in the ability to direct IT strategies.
Overview
25
25
years of professional experience
Work History
IT Solution Manager
Gruppo HERA S.p.A.
Bologna, Italy
10.2023 - Current
- Manages the design and engineering of IT infrastructures to support application solutions.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Participated in system development life cycle from requirements analysis through system implementation.
- Learned and adapted quickly to new technology and software applications.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
IT INFRASTRUCTURE DELIVERY MANAGER
GRUPPO HERA S.P.A
Ferrara
03.2020 - Current
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Integrated new technologies and best practices to improve delivery management
- Guided organizational technology strategy and roadmaps.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Demonstrated familiarity with latest IT technology.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Managing more than 9000 users and 200 software applications.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Achieved project deadlines by coordinating with contractors to manage performance.
Security and Mobile Technology Manager
Gruppo HERA S.p.A.
Bologna
01.2018 - 01.2020
- Managed implementation of new technological security improvements resulting in increased efficiency.
- Performed risk analyses to identify appropriate security countermeasures.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Provided leadership and support for IT department.
- MDM and security technology management that enables IT administrators to monitor, manage and secure corporate or personal-owned mobile devices running across multiple operating systems.
- Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines.
- Prepared variety of different written communications, reports and documents
Data Technology Information Manager
Gruppo HERA S.p.A.
Bologna
01.2015 - 03.2018
- Manage complex technological Data Engineering projects (eg: Data Mesh, DWH, BigData).
- Generated customized architecture specifically optimized for several database technologies.
- Migrated numerous legacy systems to newer technologies, reducing costs and enhancing efficiency of computing tasks.
- Identified, measured and recommended improvement strategies for KPIs across business areas. Modeled predictions with feature selection algorithms.
Senior Solution Architect
Gruppo HERA S.P.A
Bologna
01.2005 - 01.2015
- Developed network and system architecture according to business needs. Collaborated with clients to determine project specifications and scope.
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
- Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
- Provided solution designs to meet system strategies, capabilities and technologies and to respond to current and future business requirements.
IT Support Engineer
AGEA S.p.A.
Ferrara
01.1999 - 01.2005
- Delivered helpdesk service and support to customers. Created system design models and specifications to support system programmers and development teams.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Integrated data, voice and video networks for use in multi-site installations. Initiated and managed network test facilities to verify network hardness and resilience.
Education
Bachelor of Science - Biological/Biosystems Engineering
University of Ferrara
Ferrara, Italy06.2003
High School Diploma -
Industrial Technical Institute
Ferrara, Italy06.1991
Skills
- IT Management Project Management
- Experience of successfully engaging groups of technical and non-technical customers
- Service Delivery & Stakeholder Management
- Enterprise Architecture Experienced Azure, AWS
- New product introductions strategies
- Programming Languages (Eg Python, Java, C)
- Agile Methodology & DevOps Integration
- Machine learning Artificial intelligence
- IOT experienced
- O365 solutions and O365 tenant management
- SAP Experience
- Security infrastructure architecture
- IT Infrastructure Planning
- Delivery monitoring
- IT Management and delivery
Languages
Italian
Native language
English
Upper intermediate
B2
Spanish
Advanced
C1
French
Intermediate
B1
German
Beginner
A1
Hobby
3D Modeling & Printing | Growth Marketing | Bike | Photography | Technology | Biology | Mindfulness
License Drive
B
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything you’ve learned in school as obvious becomes less and less obvious as you begin to study the universe. For example, there are no solids in the universe. There’s not even a suggestion of a solid. There are no absolute continuums. There are no surfaces. There are no straight lines.
R. Buckminster Fuller
Timeline
IT Solution Manager
Gruppo HERA S.p.A.
10.2023 - Current
IT INFRASTRUCTURE DELIVERY MANAGER
GRUPPO HERA S.P.A
03.2020 - Current
Security and Mobile Technology Manager
Gruppo HERA S.p.A.
01.2018 - 01.2020
Data Technology Information Manager
Gruppo HERA S.p.A.
01.2015 - 03.2018
Senior Solution Architect
Gruppo HERA S.P.A
01.2005 - 01.2015
IT Support Engineer
AGEA S.p.A.
01.1999 - 01.2005
Bachelor of Science - Biological/Biosystems Engineering
University of Ferrara
High School Diploma -
Industrial Technical Institute
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