Sabre
Luca Cantore
Turbigo
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Talented in multitasking and recruiting new clients for beneficial engagements. Strong-willed and persuasive with great knowledge of negotiation tactics. Excellent at long-term planning and budgeting.
Overview
19
19
years of professional experience
Work History
Airline Consultant Manager
Edograf
07.2022 - 12.2023
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enhanced client satisfaction by conducting thorough needs assessments and developing tailored strategies.
- Created compelling proposals for potential clients showcasing the company''s capabilities and expertise in solving their unique challenges.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Demonstrated flexibility and adaptability when faced with changing client requirements or unforeseen obstacles.
AIRLINE STATION MANAGER
BELAVIA BELARUSIAN AIRLINES
10.2012 - 07.2022
- Coordinated special events at the station location to increase brand visibility in the local community.
- Reduced operating costs through effective budgeting and expense management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed cross-functional teams for successful project completion and timely delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Airline Customer Service Agent
ARE
01.2008 - 10.2012
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded proactively and positively to rapid change.
Security Officer Supervisor
ICTS
09.2004 - 10.2012
- Responded quickly to emergency situations to assess and deflect issues.
- Performed security investigations and reported findings to client management.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Promoted a culture of continuous improvement through regular reviews of policies, procedures, and equipment usage.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
Education
BBA - Tourism And Travel Services Marketing Operations
Universita Amedeo Avogrado
Novara06.2007
High School Diploma -
IPSIA T. BELLINI
Novara07.2004
Skills
- Onboarding and Orientation
- Performance reviewing
- Work Planning and Prioritization
- Operational planning
- Good Judgment
- Brand Management
- Business Development
- Preventive Maintenance
Software
Amadeus
Sirena
Microsoft Office Package
Languages
English
Advanced (C1)
Russian
Intermediate (B1)
Spanish
Upper intermediate (B2)
Timeline
Airline Consultant Manager
Edograf
07.2022 - 12.2023
AIRLINE STATION MANAGER
BELAVIA BELARUSIAN AIRLINES
10.2012 - 07.2022
Airline Customer Service Agent
ARE
01.2008 - 10.2012
Security Officer Supervisor
ICTS
09.2004 - 10.2012
BBA - Tourism And Travel Services Marketing Operations
Universita Amedeo Avogrado
High School Diploma -
IPSIA T. BELLINI
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