Luca Ciociola

• I was responsible for the daily service operations and guest satisfaction in a high-traffic hotel restaurant, focusing on quality standards and team coordination.
• Coordinated service and interacted with international customers, ensuring high quality standards and guest satisfaction through clear communication and empathy.
• Managed time and priorities during operational peaks; demonstrated stress resilience, multitasking, and organization in demanding kitchen contexts.
• Assisted in training staff on customer service standards and good communication practices; instructed on hygiene and the correct use of cutlery.
• Ensured adherence to hygiene and health procedures and ServSafe-like standards; monitored food quality and portion control.
• Monitored work areas and kitchen equipment (slicing machine), focusing on maintenance and correct use to comply with company procedures and safety regulations.
• Implemented daily disinfection practices and material control to comply with local and operational regulations.
• Handled transactions and used POS systems for payments and daily closing procedures.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• I was responsible for the daily service operations and guest satisfaction in a high-traffic hotel restaurant, focusing on quality standards and team coordination.
• Coordinated service and interacted with international customers, ensuring high quality standards and guest satisfaction through clear communication and empathy.
• Managed time and priorities during operational peaks; demonstrated stress resilience, multitasking, and organization in demanding kitchen contexts.
• Assisted in training staff on customer service standards and good communication practices; instructed on hygiene and the correct use of cutlery.
• Ensured adherence to hygiene and health procedures and ServSafe-like standards; monitored food quality and portion control.
• Monitored work areas and kitchen equipment (slicing machine), focusing on maintenance and correct use to comply with company procedures and safety regulations.
• Implemented daily disinfection practices and material control to comply with local and operational regulations.
• Handled transactions and used POS systems for payments and daily closing procedures.

• Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
• Maintained swift pace of work to meet business demands for cleaning and supplies storage.
• Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
• Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.

• Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
• Promoted a positive work environment by demonstrating strong teamwork and communication skills.
• Maintained high-quality workmanship through attention to detail and adherence to industry standards.
• Loaded, unloaded, and moved material to and from storage and production areas.

• Boosted sales revenue by identifying customer needs and offering suitable products or services.
• Demonstrated resilience under pressure by consistently meeting challenging daily call quotas while maintaining high-quality standards of service delivery.
• Conducted market research to identify new potential leads, generating opportunities for business growth.
• Utilized CRM software to efficiently manage leads, track customer interactions, and schedule follow-up calls, resulting in improved organization and time management.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Developed expert knowledge of company products and services to provide accurate information to customers.
• Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

• Catering logistics staff member.
• Set up and dismantled technical equipment and event furniture.
• Transported and organized equipment in the warehouse.
• Managed logistical execution during events.

• Built strong relationships with customers on assigned routes, fostering trust and loyalty towards the postal service.
• Improved mail delivery efficiency by optimizing routes and implementing time-saving strategies.
• Collaborated with team members to streamline operations and improve overall performance within the postal service.
• Efficiently processed high volumes of mail by utilizing automated sorting equipment, maintaining smooth workflow within the distribution center.

• Prepared and baked pizzas and Kumpir (stuffed jacket potatoes) according to customer requests, ensuring consistency in recipes and portions.
• Operated cash register and POS systems, accurately handling payments, change, and orders; experienced with cash registers.
• Maintained cleanliness and hygiene in the kitchen and dining area; independently managed opening and closing of the premises, equipment checks, and correct waste disposal.
• Replenished supplies and restocked ingredients.
• Provided fast and customer-oriented service during peak hours; demonstrated adaptability and physical stamina.

• Communicated with coworkers and managers about completed duties.
• Completed sweeping, mopping, and window-cleaning.
• Resolved guest inquiries punctually and politely for professional customer service.
• Cleaned and organized building areas as required.

All rounder in Eco-Villages

• Upheld professional standards of conduct and performance etiquette, contributing to a positive work environment among team members.
• Upheld high-quality performance environments, ensuring cleanliness and order in all backstage areas.
• Provided assistance in rigging systems setup for aerial stunts, ensuring performer safety throughout the show.
• Ensured timely completion of all tasks for seamless transitions between scenes during live performances.

• Provided table service and customer care in high-traffic bar environments.
• Maintained hygiene in the dining area and assisted with closing duties.

• Provided table service in a traditional restaurant, focusing on local recipes and customer hospitality.
• Coordinated with the kitchen regarding service timing and food quality.