Luca Cuzzolin
Verona
Summary
I am an highly motivated manager with a vast knowledge of working in retail industry. Coming from a strong sales and service background, customer's needs and requests are always my priority. I am an ambitious individual with a passion for building and leading teams. Great role model and trainer for new starters, I constantly lead my team to achieve outstanding resoults through passion and motivation. Currently I am looking for a managerial position and a carrier advancement opportunity with a company that will not only challenge me professionally but will also allow me to develop my knowledge and potential still further.
Overview
11
11
years of professional experience
Work History
Store Manager
Michael Kors
08.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
Michael Kors
09.2016 - 08.2019
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
Gap UK
05.2015 - 08.2016
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Floor Manager
Zara
09.2014 - 05.2015
- Managed team of 30 employees to maintain smooth-running operations of shop floor.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Sales Assistant
Zara UK
11.2013 - 09.2014
Education
Marketing and Management Degree -
Università degli Studi Suor Orsola Benincasa
Naples03.2013
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Store Merchandising
- Recruitment and hiring
Languages
English
Bilingual or Proficient (C2)
Timeline
Store Manager
Michael Kors
08.2019 - Current
Assistant Store Manager
Michael Kors
09.2016 - 08.2019
Assistant Store Manager
Gap UK
05.2015 - 08.2016
Floor Manager
Zara
09.2014 - 05.2015
Sales Assistant
Zara UK
11.2013 - 09.2014
Marketing and Management Degree -
Università degli Studi Suor Orsola Benincasa
Similar Profiles
Amarilda BallabaniAmarilda Ballabani
Sales Associate at Michael KorsSales Associate at Michael Kors
Orlando BarretoOrlando Barreto
Sales Associate at Michael KorsSales Associate at Michael Kors
Geraldine GironGeraldine Giron
Cashier/Sales Associate at Michael KorsCashier/Sales Associate at Michael Kors
Briana SavulakBriana Savulak
Temporary Sales Supervisor/Sales Associate at Michael KorsTemporary Sales Supervisor/Sales Associate at Michael Kors
Courtney DarrowCourtney Darrow
Kitchen Staff Member at Kwik TripKitchen Staff Member at Kwik Trip