LUCA FRANZOI
Scorzè,VE
Summary
Reliable and hard working Italian guy who has decided to refuse any university program to start working and travelling worldwide, doing what I love most: dealing with customers. After some high level experiences in Italy and in Australia I'm currently seeking new opportunities, looking forward the idea of dealing once again with my skill to assure a well groomed and precise service. How would I define myself ? A reliable passionate guy, creative and details oriented.
Overview
2
2
years of professional experience
1
1
Certification
Work History
BARTENDER - WAITER
KING CROSS DISTILLERY - IL CAPRICCIO
12.2023 - 05.2024
- Increasing customer satisfaction by crafting high-quality signature cocktails and providing elegant and well groomed service
- All rounder attitude during shifts: head bartender - section waiter - front of house.
- Guiding customers to discover the distillery: explaining its processes and distilling mechanisms, entirely handling the tasting experiences about our 4 awarded gins and products.
- Managing stock and orders ensuring minimal waste in terms of fruits, herbs and garnishes - fresh juices squeezing, infusions and dehydration techniques
- Assuring a clean and organized workspace through opening and closing duties, ensuring compliance with health and safety regulations.
BARTENDER - BARBACK - BAR ATTENDANT
MARINEDDA 5* Hotel Thalasso & SPA
06.2023 - 09.2023
- 55 hours per week on a rotating roster
- Working at Hall's bar welcoming new customers and managing the shift autonomously.
- Poolside bar service: taking orders, preparing and serving.
- Fast paced service during "snack bar" lunch and happy hour
- Creative use of fresh fruits, essences and spices.
- Performed opening and closing duties, bar's office cleaning, inventory's manage, stock and orders.
BARTENDER TRIAL DAYS
GRAND HOTEL Rimini 5* L
04.2023 - 04.2023
- Testing week as a barman in one of the most famous and emblematic Italian luxury hotels
- Interfacing a luxurious environment and clientele hosting gorgeous events and celebrations
- Stunning working experience with final job offer
BARTENDER TRAINEE
DoubleTree By HILTON 4*
02.2023 - 04.2023
- First experience in hotels and hospitality environment: being a Hilton employee has allowed me to work with a particular clientele through those many events and meetings we've hosted, like AUDI Italian congress or international golf cup's finals.
- Practicing what I've learned during barista's training courses: especially coffee bar during fast paced congresses with over 200 customers.
- Multi-tasking and adaptability, like being a food and drink runner during many breakfast shifts, but also lunches and dinners: rotating roster.
PIZZA CHEF ALL ROUNDER - CASHIER
Pizza Diamante
08.2022 - 01.2023
- Cashier role and managing customers calls and orders
- Working under pressure: managing internal (practical) and frontline aspects during busy shifts
- Contributed to customer satisfaction by producing high-quality food and providing timely service.
- Helping hand: preparing ingredients, topping pizzas, fried foods, general line for the shift.
- Dishwashing and cleaning procedures
Education
High School Diploma -
LSS Leonardo Da Vinci
07.2022
Skills
- Excellent customer care and service
- Fast paced and work well under pressure
- Spirits and cocktail knowledge and experience
- Creativity and attention to details
- Punctual, well groomed and well presented
- All rounder attitude and multi-tasking
- Adaptable and reliable
- Proactive and enthusiastic can-do attitude
- Communication skills and team player
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Beginner (A1)
Spanish
Beginner (A1)
Certification
- HILTON Team Member Recognition of value
- MIXOLOGY ACADEMY ( professional bartender ) - 100 / 100
- DANTE ALIGHIERI ( coffee and mixology ) - 95 / 100
- AUSTRALIAN RSA - responsible service of alcohool
- WORKPLACE SAFETY and HACCP certificates
- lifeguard ( FIN ) - BLS + Defibrillator
INTERESTS
- COOKING AND CREATIVE CRAFTING
-TRAVELLING AND BACKPACKING
-HEALTY LIFESTYLE - FITNESS
REFERENCES
Can provide work references upon request
Timeline
BARTENDER - WAITER
KING CROSS DISTILLERY - IL CAPRICCIO
12.2023 - 05.2024
BARTENDER - BARBACK - BAR ATTENDANT
MARINEDDA 5* Hotel Thalasso & SPA
06.2023 - 09.2023
BARTENDER TRIAL DAYS
GRAND HOTEL Rimini 5* L
04.2023 - 04.2023
BARTENDER TRAINEE
DoubleTree By HILTON 4*
02.2023 - 04.2023
PIZZA CHEF ALL ROUNDER - CASHIER
Pizza Diamante
08.2022 - 01.2023
High School Diploma -
LSS Leonardo Da Vinci
- HILTON Team Member Recognition of value
- MIXOLOGY ACADEMY ( professional bartender ) - 100 / 100
- DANTE ALIGHIERI ( coffee and mixology ) - 95 / 100
- AUSTRALIAN RSA - responsible service of alcohool
- WORKPLACE SAFETY and HACCP certificates
- lifeguard ( FIN ) - BLS + Defibrillator
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