Luca Galeazzi
Milano
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
33
33
years of professional experience
Work History
Wholesale Account Manager
ALEXANDER McQUEEN
03.2023 - Current
- Managing key customers and franchisee, focus on Italian market
- Definition of sales budget and related forecasts
- Training and management for sales personnel
- Analyzing sales reports to evaluate performance and business trends for all categories
- M&W RTW, Shoes, Leather Goods, Silk accessories, Eyewear and Jewellery
- KPI monitoring linked to sales results, identifying the causes of any possible deviations and corrective actions.
- Managed over five franchisee account setups and ongoing support.
- Enhanced product exposure to customers by negotiating display position and adhering to merchandising standards.
Showroom Coordinator
TOM FORD
09.2022 - 03.2023
- Support to the Showroom Manager during the TF Men’s Sales campaign, coordinating the Accessories Floor, managing the sales team and the appointment calendar, including all the related back-office activities.
Commercial Manager
ARAV FASHION SPA – Trademark owner of JOHN RICHMOND
07.2019 - 07.2022
- Starting and developing new sport category and supporting the RTW team for EMEA market
- Managing the customers portfolio by dealing directly with franchising, retail and wholesale distribution
- Definition of sales budget and related forecasts
- Planning and processing of merchandising plans for the sport and beachwear collections, including research and development of new markets through agents and distributors
- Visiting key customers with prospecting purpose with training and management for sales personnel
Area Manager EMEA and Eastern Europe
Isa spa
06.2007 - 06.2019
- During this period, I have dealt with the following licenses for underwear/ beachwear and activewear category: Dior - Fendi -Tom Ford - Ermenegildo Zegna - Roberto Cavalli - Jimmy Choo - Stella McCartney – Dkny - Kenzo - John Galliano
- During the last 2 years in the company I’ve worked as Brand Manager for Dsquared2 for all collections underwear/beach and activewear, following the license more closely, including all the merchandising and brand positioning process
- In 12 years of experience, for each collection, I have expanded the distribution of each brand in my areas, through direct channel, agents and distributors, always coordinating the strategy with the Head Quarter of each Maison – supporting the Merchandising team with commercial analysis based on the sales reports for key product categories and presenting to the Head Quarter seasonal development plans together with constant business trips done to verify locations and seeking new clients.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Customer Service operator
Isa spa
06.2006 - 06.2007
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Store Manager
TIM shop
02.1998 - 07.2005
Commercial Assistant and order progress controller
UNO NECKWEAR s.r.l
11.1990 - 07.1998
Education
languages -
Liceo Linguistico “F. Casnati”
Como01.1990
Skills
- I am a commercial figure seeking work in a challenging business environment I am capable of working on my own initiative, and with excellent organizational abilities I am resourceful, with group skills and an outgoing personality I am customer service-oriented, accustomed to work under pressure and dealing with work and client’s needs
Capacities
- Initiative
- Goal setting
- Organization and delegation
- Problem solving and decision-making
- Commercial awareness
Foreign Languages
- English, fluent
- French, good working knowledge
- Spanish, good working knowledge
Relational Capacities
In 1998, together with three other people, I founded the MUSA Association registered in the Register of Associations of the Municipality of Como and in the Provincial Register of Associations. The MUSA Association is a social and cultural voluntary association that intends to propose itself as a meeting place, for aggregation and integration, paying particular attention to the dignity of the person. In 2007 I founded with other 11 people the "Fondazione Oreste Toninelli" with similar purposes to the Musa Association. The association has about 140 members. Currently I hold the social position of vice-president for the Musa Association and a counselor for the "Fondazione Oreste Toninelli."
Linkedin Profile
Luca Galeazzi
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
Wholesale Account Manager
ALEXANDER McQUEEN
03.2023 - Current
Showroom Coordinator
TOM FORD
09.2022 - 03.2023
Commercial Manager
ARAV FASHION SPA – Trademark owner of JOHN RICHMOND
07.2019 - 07.2022
Area Manager EMEA and Eastern Europe
Isa spa
06.2007 - 06.2019
Customer Service operator
Isa spa
06.2006 - 06.2007
Store Manager
TIM shop
02.1998 - 07.2005
Commercial Assistant and order progress controller
UNO NECKWEAR s.r.l
11.1990 - 07.1998
languages -
Liceo Linguistico “F. Casnati”
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