Luca La Mantia
Reggio Nell'Emilia
Summary
Results-driven technical analyst with five years of experience in the banking sector, specializing in the direct banking division. Proven expertise in developing and implementing innovative IT strategies that align with organizational goals and enhance operational efficiency. Skilled in leveraging analytical abilities to identify opportunities for improvement and drive technology solutions that support business growth. Committed to delivering high-quality results and fostering collaborative relationships across teams to achieve strategic objectives.
Overview
5
5
years of professional experience
Work History
Head of Bank Touchpoints Running Group
Credito Emiliano Spa
Reggio Nell'Emilia (Partial Remote)
06.2025 - Current
- Monitoring the performance of services and IT infrastructure
to prevent service disruptions or downtime. - Monitoring of key performance indicators (KPIs) such as: number of visits, transaction volume, conversion rates, number of failed transactions and average response times.
- Improved system performance by 30% thanks to the direct channel database upgrade project
- Coordinated daily activities of Touchpoints operations to enhance customer experience.
- Resolving technical issues encountered by customers when using online banking and the app
- Management and organization of the running group
Technical Business Analyst
Credito Emiliano Spa
Reggio Nell'Emilia (Partial Remote)
04.2021 - Current
- Assessment of requests from internal users and subsequent software development in line with business requirements
- Maintenance of the bank’s core systems, particularly in relation to touchpoints (internet banking, mobile app)
- Conducted gap analyses between current state systems/processes and future state goals in order to formulate action plans aimed at bridging identified discrepancies.
- Led cross-functional teams to successful project completion, fostering collaboration and driving results.
- Ensure the operational continuity of the systems.
- Supplier group management during change and day-to-day operations.
- Developed detailed requirements documentation to support software development and testing phases.
API Developer
Accenture
Milano (Remote)
12.2020 - 03.2021
- Development of APIs for external clients.
Education
Bachelor of Science - Physics
Università Degli Studi Di Palermo
Palermo06-2018
Master of Science - Astrophysics
Università Degli Studi Di Palermo
Palermo10-2020
Skills
- Problem Solving
- Leadership
- Programming Language: C, Java, Python, PL/SQL
- Suite Office
- Oracle SQL and Database instruments
- Agile method
- ITSM and Monitoring software: ServiceNow, Dynatrace, Splunk
- Friendly, positive attitude
- Teamwork and collaboration
Languages
Italian - Native speaker
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Elementary (A2)
Timeline
Head of Bank Touchpoints Running Group
Credito Emiliano Spa
06.2025 - Current
Technical Business Analyst
Credito Emiliano Spa
04.2021 - Current
API Developer
Accenture
12.2020 - 03.2021
Bachelor of Science - Physics
Università Degli Studi Di Palermo
Master of Science - Astrophysics
Università Degli Studi Di Palermo
Hobbies
- Sport
- Cooking
- Play Piano
- Audio & Video Recording