Luca Notarstefano
Napoli
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Overview
3
3
years of professional experience
Work History
Hotel Manager
Aurum Hotels - Olympic Hotel
2023.09 - 2024.05
Hotel Manager
Aurum Hotels - Aurum Ortona
2023.05 - 2023.09
Hotel Manager
Club del Sole - Italia Viareggio family Village
2021.05 - 2023.05
Data Analyst
Club del Sole
2021.03 - 2021.05
Hotel Manager
Aurum Hotels - Villaggio dei Pini
2024.05 - Attuale
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Education
Master in Tourism Hospitality And Event Management - Tourism, Hospitality and event management
BE ACADEMY
Catania, Italy05.2021
Three Year Degree in Hospitality - Scienze Del Turismo Ad Indirizzo Manageriale
Università Degli Studi Federico II
Napoli, Italy02.2021
Skills
- Guest complaint resolution
- Guest Relations Management
- Staff Training
- Interpersonal communications
- Hospitality
- Staff Supervision
- Reservations Management
- Food and Beverage Operations
- Strategic planning and analysis
- Training and mentoring
- Guest accommodations
Languages
Inglese
Intermedio superiore
B2
Spagnolo
Intermedio
B1
Francese
Elementare
A2
Italiano
Bilingual or Proficient (C2)
Timeline
Hotel Manager
Aurum Hotels - Villaggio dei Pini
2024.05 - Attuale
Hotel Manager
Aurum Hotels - Olympic Hotel
2023.09 - 2024.05
Hotel Manager
Aurum Hotels - Aurum Ortona
2023.05 - 2023.09
Hotel Manager
Club del Sole - Italia Viareggio family Village
2021.05 - 2023.05
Data Analyst
Club del Sole
2021.03 - 2021.05
Master in Tourism Hospitality And Event Management - Tourism, Hospitality and event management
BE ACADEMY
Three Year Degree in Hospitality - Scienze Del Turismo Ad Indirizzo Manageriale
Università Degli Studi Federico II
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