Luca Notarstefano
Napoli
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Overview
3
3
years of professional experience
Work History
Hotel Manager
Aurum Hotels - Olympic Hotel
09.2023 - 05.2024
Hotel Manager
Aurum Hotels - Aurum Ortona
05.2023 - 09.2023
Hotel Manager
Club del Sole - Italia Viareggio family Village
05.2021 - 05.2023
Data Analyst
Club del Sole
03.2021 - 05.2021
Hotel Manager
Aurum Hotels - Villaggio dei Pini
05.2024 - Attuale
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Education
Master in Tourism Hospitality And Event Management - Tourism, Hospitality and event management
BE ACADEMY
Catania, Italy05.2021
Three Year Degree in Hospitality - Scienze Del Turismo Ad Indirizzo Manageriale
Università Degli Studi Federico II
Napoli, Italy02.2021
Skills
- Guest complaint resolution
- Guest Relations Management
- Staff Training
- Interpersonal communications
- Hospitality
- Staff Supervision
- Reservations Management
- Food and Beverage Operations
- Strategic planning and analysis
- Training and mentoring
- Guest accommodations
Languages
Inglese
Intermedio superiore
B2
Spagnolo
Intermedio
B1
Francese
Elementare
A2
Italiano
Bilingual or Proficient (C2)
Timeline
Hotel Manager
Aurum Hotels - Villaggio dei Pini
05.2024 - Attuale
Hotel Manager
Aurum Hotels - Olympic Hotel
09.2023 - 05.2024
Hotel Manager
Aurum Hotels - Aurum Ortona
05.2023 - 09.2023
Hotel Manager
Club del Sole - Italia Viareggio family Village
05.2021 - 05.2023
Data Analyst
Club del Sole
03.2021 - 05.2021
Master in Tourism Hospitality And Event Management - Tourism, Hospitality and event management
BE ACADEMY
Three Year Degree in Hospitality - Scienze Del Turismo Ad Indirizzo Manageriale
Università Degli Studi Federico II
Similar Profiles
Jessica CollimoreJessica Collimore
Bartender at Olympic HotelBartender at Olympic Hotel
Shirley CruzShirley Cruz
BUSINESS DEVELOPMENT MANAGER at Kingsgate Hotel Doha by Millennium Hotels and The Town Hotel Doha by Al Sraiya Hotels Hospitality GroupBUSINESS DEVELOPMENT MANAGER at Kingsgate Hotel Doha by Millennium Hotels and The Town Hotel Doha by Al Sraiya Hotels Hospitality Group
Momar NdaoMomar Ndao
Housekeeping Room Attendant at Olympic Hotel AmsterdamHousekeeping Room Attendant at Olympic Hotel Amsterdam
Simone PietropaoloSimone Pietropaolo
Consulting Intern – Back Office & Document Control at Accenture S.p.A.Consulting Intern – Back Office & Document Control at Accenture S.p.A.
Luca TortiglioneLuca Tortiglione
Network Engineer at NetCom GroupNetwork Engineer at NetCom Group