Luca Piazzai
Pisano,NO
Summary
.
Offering reliable and diligent approach with keen interest in customer service and hospitality. Contributes solid grasp of food safety standards and exceptional interpersonal skills for effective guest interactions. Ready to use and develop communication and multitasking skills in waiter role.
Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Fast learner, not scared of hard work.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Cafe De La Sera
04.2024 - 09.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Restaurant Waiter
Molly Malone's
04.2023 - 09.2023
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Liceo Linguistico Cavallotti
Cassano Magnago, Italy07-2021
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Memory retention
- Personal hygiene
- Professional Appearance
- Guest Relations
football and gym
I have been playing football since I was a child, I found this sport very important as it allows you to think as a team and not as an individual.
I go to the gym every day to keep fit and clear my mind.
Languages
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Restaurant Waiter
Cafe De La Sera
04.2024 - 09.2024
Restaurant Waiter
Molly Malone's
04.2023 - 09.2023
High School Diploma -
Liceo Linguistico Cavallotti
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