Luca Santoni
Rimini
Summary
Enthusiastic shipping clerk willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
6
6
years of professional experience
Work History
Product Delivery Specialist
SCM GROUP SPA
09.2021 - Current
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Communicated regularly with dispatcher for delivery route details and changes.
- Processed customer payments and kept accurate financial records.
- Processed payments, made change, and provided receipts.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Shipping Specialist
TRASCONTI SRL
09.2017 - 10.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Shipping Specialist
FERCAM SPA
11.2020 - 09.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
Bachelor of Applied Science in Information Technology - Statistics
Universita' Degli Studi Di Bologna
Rimini, Italy11.2009
Skills
- Delivery Scheduling
- Manage Orders
- Customer Needs Assessments
- Teamwork Skills
- Providing Feedback
- Shipping Documentation
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Product Delivery Specialist
SCM GROUP SPA
09.2021 - Current
Shipping Specialist
FERCAM SPA
11.2020 - 09.2021
Shipping Specialist
TRASCONTI SRL
09.2017 - 10.2021
Bachelor of Applied Science in Information Technology - Statistics
Universita' Degli Studi Di Bologna
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