Luca Toca
London
Summary
Motivated hardworker with a track record of enhancing team productivity by over 30% through effective employee performance management and decision-making support. Skilled in fostering employee and customer relations, I excel in creating and implementing training modules that drive success. My experience spans from coaching to managing volunteers and making marketing decision, always with a focus on achieving tangible results.
Overview
9
9
years of professional experience
Work History
Internship Trainer
Amazon
- Liaised with interns to discuss issues and solve problems.
- Assisted interns in preparing for post-internship job searches with resume reviews, mock interviews, and career guidance.
- Enhanced internship program effectiveness by developing and implementing comprehensive training modules.
Supervisor, Assistant
TClarke
03.2019 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Personal Trainer
Self Employed Services
07.2022 - 03.2023
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Volunteer Manager
St. Helena Hospital
04.2017 - 07.2017
- Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
- Managed a team of volunteers, ensuring efficient scheduling and effective communication throughout the organization.
- Assisted in creating a positive work environment by resolving conflicts between volunteers when necessary while encouraging open communication channels among all parties involved.
Assistant Restaurant Manager
Fosso Bandito
04.2015 - 07.2016
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
Bachelor of Arts - Marketing Management And Research
Buckinghamshire New University, Mont Rose College
London, United Kingdom07.2024
Skills
- Assessment creation
- Feedback Delivery
- Online Instruction
- Decision-making support
- Employee Relations
- Customer Relations
- Employee Performance Management
- Marketing Coordination
- Public Speaking
- Training Initiatives
Accomplishments
- Collaborated with team of 10 people helping developing of Google Main Offices KGX.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Trainer
Self Employed Services
07.2022 - 03.2023
Supervisor, Assistant
TClarke
03.2019 - 01.2024
Volunteer Manager
St. Helena Hospital
04.2017 - 07.2017
Assistant Restaurant Manager
Fosso Bandito
04.2015 - 07.2016
Internship Trainer
Amazon
Bachelor of Arts - Marketing Management And Research
Buckinghamshire New University, Mont Rose College
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